Bank of America has found a way to make the credit card collections process less troublesome to customers who might be only slightly overdue or have good payment histories - the bank put up a Web site that allows qualified customers to work out their problems online instead of dealing with a phone representative.
www.myeasypayment.com is a self-service Web site where customers can be directed to answer questions about why they are late on payments and suggestions for alternate payment terms. They then can make a payment over the Web site via electronic check transfer or specify when payment will be made.
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