Alerts by Many Means
Banks can now send alerts to their customers via a number of devices through a service provided by Corillian Corp., a provider of online banking solutions for banks. Corillian has partnered with CenterPost Communications, an automated customer communications firm, to offer a service to banks whereby the banks can send notices to customers automatically via phone call, fax, mobile text message, email or instant messaging.
The alerts can be notices that a bill has arrived for online bill payment, that a bank account deposit has been made, that an account has reached a certain low balance or general notices such as bank statements or correspondence and special offers from the bank. The service also includes an opt-in user experience for notifications to come directly from a bank's web site and a secure inbox for users that can act as a repository for all notifications a customer receives.
Charter One, a $41 billion bank holding company headquartered in Cleveland, OH, became the first financial institution to implement the new service.
Copyright © 2004 Bankers' Hotline. Originally appeared in Bankers' Hotline, Vol. 14, No. 4, 7/05
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