Check 21: Train the Trainer

Presented by:
Mary Beth Guard and Ken Golliher

A recent FDIC announcement regarding Check 21 preparedness indicates: Preparations should include updates to policies and procedures, employee training, and any needed equipment modifications. Yet, this training topic is not "one size fits all." Banks that send only imaged items to their customers will need to focus on customer communications, but not the potential customers' receipt of substitute checks with their bank statements. Those who return original checks to their customers will have broader training and disclosure responsibilities. All banks will have similar responsibilities in preparing to handle substitute checks as return items as well as items presented for cash or deposit at the teller window. This program is designed to help those with training responsibilities figure out which aspects are critical to Check 21 preparedness in their institution and how their basic training should be organized. The presenters have made dozens of Check 21 presentations in the last several months - they know which explanations are generally understood and which are not. The program's primary audience is expected to be in-house trainers.

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About the speakers:  Mary Beth Guard and Ken Golliher

Mary Beth Guard
Mary Beth Guard has been teaching financial privacy to bankers since the early 1990s and has authored more than a hundred articles on privacy-related subjects. In addition, she has created privacy cheat sheets and matrices used by thousands of bankers nationwide. Currently serving as Executive Editor of BankersOnline.com, Mary Beth has had a long and distinguished career, focusing on the banking industry since 1984. Previously, Mary Beth served as EVP/General Counsel and COO for the Oklahoma Bankers Association and General Counsel for the Oklahoma State Banking Department.

Ken Golliher
Ken is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky. He is an experienced banker with a unique ability to reduce complex legal concepts to plain English. He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. Ken's banking career began in 1972 and includes serving as a teller, commercial operations manager and as trust department legal counsel in a state and a national bank. For ten years he headed the education division of a regional consulting firm for financial institutions. He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection school for examiners. He has presented seminars in more than 25 states and has served as an instructor at compliance schools sponsored by the Illinois, Indiana, Iowa, Georgia, Kansas, Kentucky, Nebraska, Oklahoma, Pennsylvania and Texas bankers associations. He is a member of the Society for Applied Learning Technology. He is also a "BOL Guru."

CD-ROM includes:

Complete presentation (including slides and audio)

Written Materials

Follow-up Q & A You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.
This has been approved for 2.5 hours CRCM credit.