Issues with Deceased Customers

Presented by:
Mary Beth Guard and John Burnett
When a customer dies, you should have procedures in place which address the common questions. How long can the bank honor checks on an account of a decedent? When does a joint owner assume ownership of an account? What can be done with checks payable to the deceased? What about payable on death accounts? Can an attorney in fact write checks to pay final expenses? How important are local newspaper obituaries? Can small accounts be claimed without expensive probate proceedings? What happens to safe deposit boxes?

There is obviously a lot to be concerned with. And it isn't an easy matter for the bank, or the next of kin. You must follow procedures, and be compassionate.

In this program, we examine how a customer's death impacts deposit accounts, CDs and safe deposit boxes.
Mary Beth and John will cover these questions and topics in this informative two hour webinar:

How the death affects:

• sole proprietorship accounts
• accounts on which the individual was an authorized signer (including entity accounts)
• trusts on which the individual was grantor or trustee
• safe deposit boxes leased by the decedent, with deputies
• Authority of authorized, convenience and agent signers
• ACH items and notice of death
• Returned mail

Don't wait to get this important customer-service information on-the-job, when a lack of knowledge can present a poor image of you and your bank.

VIEW A 10 MINUTE SAMPLE
(requires Windows Media Player and IE).

About the speakers:


Mary Beth Guard currently serves as Executive Editor of BankersOnline.com and CEO of Glia Group, Inc., Mary Beth has had a long and distinguished career, graduating from law school in 1980, then going on to serve as general counsel for the Oklahoma State Banking Department, general counsel for the Oklahoma Bankers Association, and EVP of Specialized services for Thomson Financial Publishing prior to co-founding Glia Group, Inc. and BankersOnline.com. Mary Beth also serves as Executive Editor for BankingQuestions.com and as a partner in BankGuard Resources.

Mary Beth is on the advisory board for Bankers' Hotline. She has presented training programs for virtually every major national financial industry association, as well as more than a dozen state bankers associations and a host of other organizations. In addition, Mary Beth has written more than a thousand banking-related articles and is a BOL Guru.

John Burnett is a 1979 alumnus of the ABA National Compliance School, and served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA's Stonier Graduate School of Banking, and is also a graduate of the BAI and the Massachusetts Banker Association Schools of Banking.

John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT's Board of Directors, as well as Clerk of the bank's holding company.

John joined Glia Group, Inc., and became a part of the BankersOnline.com team in June, 2004.

Mr. Burnett was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA's Truth in Savings Task Force, and has served on several ABA and Massachusetts Bankers seminar panels.

• Complete presentation (including slides and audio)
• Written Materials
• Follow-up Q & A

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