BVL Customer Service Series

Now you can train your employees with a unique series of programs, specifically packaged by topic. Order today and become a member of Bankers Information Network, the premier resource for banking news.

Click here to download the full brochure! (2.8MB .pdf)

The Customer Service Series includes:
(click on any of the titles below to open a description of that video in a new window)

Volume 2: New Account Opening

Volume 4: Safe Deposit Area Procedures

Volume 7: Fair Lending is Good Customer Service

Volume 14: Banking Orientation

Volume 16: Confidentiality Counts

Volume 17: Recognizing Swindles, Scams, & Cons

Volume 20: Predatory vs. Sub-prime Lending

Volume 21: Understanding Check 21

Volume 28: FACTA: Responding to Identity Theft

Volume 32: Successful Cross-Selling