Call Center Specialist

The Call Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities as directed by the Call Center Manager. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.

All job descriptions developed by Bankpolicies.com also include the following subject matter to help you develop an ADA compliant document:

• Essential Duties
• Secondary Duties
• Supervisory Responsibility
• Environment and Physical Activity
• Mental Demands
• Position Requirements

This job description template (approximately 4 pages in Arial Font Size 9 text) is available to purchase in Microsoft® Word format (Office 97, 2000 and XP compatible) for a flat fee of $30.00, and you can receive your order via e-mail attachment or on CD-ROM for large volume orders.

Standard Volume Discounts
Individual and volume pricing plans are available to fit every budget. You can buy one policy at a time, or mix and match multiple policies. Simply put - the more you buy, the greater discount you will receive.

*Discounts will not be reflected on your invoice, but will be reflected on your credit card bill.

PLEASE NOTE: If you order Bank Policies or Job Descriptions, you will receive your order via email within 24-48 hours.