Presented by:
John Burnett and Andy Zavoina
You have heard that Regulation E is slanted in favor of the consumer. It is. There are times when the regulation requires you to reimburse your customer when common sense argues the other way. But there are things you can and should do, techniques you can use, and tools you can employ, to not only protect your institution from losses, but also your customer. When both your institution and your customer avoid losses, everyone's happier.
In this fast-paced two-hours, you'll hear BOL Gurus Andy Zavoina and John Burnett discuss Regulation E's error resolution and unauthorized transfer rules, with a view toward helping you and your transaction investigation staff work smarter and more efficiently, saving your institution money where it's possible. You'll discuss error claims cases and techniques for resolving them within the limits of the regulation, but preserving the institution's assets where possible.
You'll get tips on information you can give your customers that will help them protect themselves - and therefore you -- from theft and fraud. Andy and John will discuss security measures you can take to lessen the risk of fraud loss, too.
During the webinar, you'll get information on these and other topics -
Errors under section 205.11: What's included, and what's not
Unauthorized transfers: Things aren't always as they seem.
Getting to know the customer's usage patterns
Setting a de minimis threshold for "automatic" claims handling
Keeping "feelings" out of your investigation - and you decision-making
Separating card association rules from Regulation E protections
Using transaction-blocking strategies to protect customers and your institution
- Where have you and others been "burned"?
- Understanding fraud patterns vs. isolated cases
- Alternatives for customers traveling in blocked countries
Setting reasonable transaction limits, and making reasonable exceptions
Instant card issue - Pros and Cons
Customer education and awareness
- When and how
- Check that statement!
- Protect your card and PIN
- Recognizing card-related scams
- Is Multi-Factor Authentication a scamming opportunity?
Join Andy and John for this important session if you are involved in card issuing decisions, error and fraud investigations, auditing or compliance.
What NOT to expect - This session will NOT cover details of card association chargeback rules or procedures.
VIEW A 10 MINUTE SAMPLE
(requires Windows Media Player and IE).
Instructors:
John Burnett John Burnett is a 1979 alumnus of the ABA National Compliance School, and has served on its faculty for several years. He graduated with honors with the Class of 1990 from ABA’s Stonier Graduate School of Banking, and is also a graduate of the BAI’s and the Massachusetts Banker Association’s Schools of Banking.
John began his banking career in high school when he started as a teller at a $15 million bank that didn't have account numbers for its checking accounts (he says they actually filed by signature!) He joined Cape Cod Bank and Trust Company in 1971 and assumed the position of Compliance Officer in 1976. He also served as corporate secretary and secretary of CCBT’s Board of Directors, as well as Clerk of the bank’s holding company.
John joined Glia Group, Inc. and became a part of the BankersOnline.com team in June, 2004.
Mr. Burnett was a member of the Massachusetts Bankers Association Legal and Regulatory Compliance Committee, and a former member of the American Bankers Association Compliance Executive Committee and NCS/NGCS Advisory Board. He served on ABA’s Truth in Savings Task Force, and has served on several ABA and Massachusetts Bankers seminar panels.
Andy Zavoina: Mr. Andy Zavoina, CRCM, is a consultant with the Glia Group, best known for its involvement with BankersOnline.com.
Mr. Zavoina has been in finance and banking for 22 years. Over 20 years were with a holding company with two Central Texas community banks that had $534 million in assets, 89 branches spanning Texas and nearly 500 ATMs. After starting in loan workouts, Mr. Zavoina has been a consumer, commercial and real estate lender and managed those departments as well as being the banks first Webmaster. He was responsible for compliance- management, -auditing, and -training for both banks.
Mr. Zavoina is a past Chairman of the American Bankers Association's Compliance Executive Committee. He was the 2003 recipient of the American Bankers Association's Distinguished Service Award for his involvement and accomplishments in the field of regulatory compliance management. He currently serves on the Editorial Advisory Board for the ABA's Compliance Magazine, Compliance Action magazine, is a member of the ABA's Compliance School Board and is a BankersOnline Guru. He also served on the Texas Bankers Association's Compliance Committee.
He is a graduate of the ABA National Commercial Lending School, National Compliance and National Graduate Compliance School and is a Certified Regulatory Compliance Manager with the Institute of Certified Bankers. He has written numerous articles and lectured on compliance, the use of the Internet and technology as a tool, as well as compliance in cyberspace to local, state and national associations. Internet policies and other compliance related programs are made available on his personal Web site.
- Complete presentation (including slides and audio)
- Written Materials
- Follow-up Q & A
You have the right under this license agreement for this CD-ROM to use this presentation on a single-workstation. Use on a network is in violation of the copyright agreements. CD may be used by multiple users at a given institution but may not be placed on a network or in any other multi-user environment.
This product was added to our catalog on Thursday 12 October, 2006.
