Wilmington Trust customers in Delaware have had a lesson in Reg. E recently. Someone placed a card skimmer on a machine and stole $80,000 from 140 customers. The bank has reimbursed them all, so it was the bank who really lost. And it seems these crooks skim and go. NBC-10 has the video story online. Swiped information was used almost immediately as far as Wisconsin and Bulgaria. The police are looking for them.

So what if this were your bank?
- Would you have a press release drafted in advance that is fine-tuned to the situation?
- Do you have a designated media point of contact?
- How will you inform customers to watch their accounts/statements?
- Do you check the front of every machine every time it is serviced, looking for skimmers, cameras, or the remnants of one?
- Do you have a process to review activity logs from a skimmed machine and seek out victims, before they know they're victims?
- Do you have a system to cooperate with other banks in your area who may also have customers who were victimized?