November 2, 2009



The following articles are featured in the Compliance section:
  • Compliance with the OFAC Program
  • Educating Customers about Annuities
  • About the New Credit Card Reforms
  • New Reg Z Rules - Matured Loan
  • Reg CC Funds Availability Verbiage
  • Credit Score Disclosure to a Co-signer
  • Reg D Change - Effective Date
  • RESPA - Voluntary Escrow
PEP (Politically Exposed Person) false positives can turn your streamlined, automated PEP process into manual monster -- one that eats up man hours and money. View this free on-demand Webinar, Minimizing False Positives: Reducing the Pain (and Costs) of the PEP Management Process, and learn how to save time and money by reducing false positives. View now.



The following articles are featured in the Lending section:
  • Loan Denied - Disclosures Still Required?
  • CRA Investment Mortgage Security
  • Cash Secured Loan
  • Foreclosure Proceedings - No ROR on File
  • Early Disclosures on Mortgage Preapprovals
To change behaviors of employees to become service and sales champs, the bank leadership has to commit to shift from a "sales environment" to developing a complete organizational obsession on service for both internal and external customers. It also needs to define true service as identifying and offering real solutions that will improve the financial well-being of the customer. Bank Sales Champs ensures that your bank can develop a significant competitive advantage through acting as a trusted financial advisor. Read The Difference Between Sales and Service Culture and Sale And Service Environment, and then call Michael Neill & Associates, Inc. at 888-440-0552, or mike@banksaleschamps.com.



The following articles are featured in the Operations section:
  • Corporate Account - Signature Cards
  • Signer Depositing Checks into Owner's Account
  • Backup Withholding - Customer Notification
  • Cashier's Check Endorsement
  • 1099-C Filing Q & A Follow Up
Financial Insurance Brokers (FIB) can help your bank become fully compliant with flood regulations. FIB provides insurance tracking that allows banks to be fully compliant with FEMA's flood guidelines. Our daily notification process allows all notices and lender-placed coverage to be issued automatically as required by FEMA. Take our demo today and learn how we can help avoid costly flood compliance penalties. Tel. 1-866-552-9846 Ext. 144. Email: marketing@fibrokers.com



The following articles are featured in the Security section:
  • 314(b) Info Sharing - How Much Can We Share?
  • Suspicious Activity - Dollar Amount Trigger
  • Correct CTR Completion for SMLLC


The following articles are featured in the Marketing section:
  • Improving Sales Performance of an Employee
  • Confronting an Employee about Sales Performance
  • Dealing with Employee Unwillingness
  • Drawing for Student Accounts
  • Encouraging e-Statements
  • Loan Rate Sheets


Read the Current Edition of Tech Talk

The following articles are featured in the Technology section:
  • Unauthorized Debit Card Purchases
  • Reg E Change? Track EFT Inquiries
  • ATM Funds Availability Signage for Funds Transfer?

Are you looking for help from other bankers? Check out the Bankers' Threads !

Fundraising on the Teller Line
Are tellers/bank employees allowed to ask customers for donations for any particular cause (eg. Toys for Tots, any fundraiser to go towards Africa causes, etc.)? Or is this prohibited?

Read and weigh in with some helpful information on Requests for Donations at Teller Line in the General Discussion forum.

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