Home Current Issue Archive Subscribe Now Online Access Community About Bankers' Hotline BIN Products & Services Bankers' Hotline Compliance Action Bankers Video Library Security Officers Workshop Compliance Accountability Manager Executive Guide BankersOnline.com Current Issue Recent Issues Information Subscribe Now Online Access Contact Us FORGET YOUR PASSWORD? Enter your E-mail Address Executive Editor: Barbara Hurst Contributing Editor: Genilee S. Parente Board of Advisors: Charlotte Bahin, Esq. David Battle Brooke Blake John S. Byrne, Esq. Peter G. Djinis, Esq. William Gearin Lucy H. Griffin Mary Beth Guard, Esq. Boris F. Melnikoff Robert G. Rowe, III, Esq. Roger J. Snell Dana Turner William R. Wipprecht Vol. 13, No. 11 This issue went to press on January 23, 2004. Table of Contents Bank Mergers: What The Latest Ones May Mean To You Industry watchers offer detailed observations about the mergers of megabanks. William Fox New Director at FinCEN New BSA Examination Procedures Now Available The FDIC, OCC, and the Federal Reserve recently published updates of their Bank Secrecy Act exam procedures. In The News Imaging Could Increase ATM Deposit Popularity Jeepers! Watch for "Creepers" Study Shows Banks Not Prepared for Check 21 Statistics, Facts, & Such Training Page: Spotlight On…Claims, Part III This third in the series of training pages on Claims addresses stolen checks and the questions how to respond to forged signature claims. Low Tech Scam - But Successful! It sounds like an act out of Comedy Central. A Little Bit of Optimism Shows Through High hopes for a dramatic recovery in the economy according to a periodic survey of commercial lenders by Phoenix Management. In The News Credit Unions Network to Provide Branching Survey Proves Americans Worry About ID Theft Refurbished Machines Available with Triple DES From the editor's desk: (IL)Legal Account Applicants by Barbara E. Hurst For the first time, politics and opinions - sometimes strong opinions - are going to affect our procedures and regulations. Customers Favor Personalization Over Pricing Customers rank "responsive service" as the most important driver of satisfaction. War Stories If At First You Don't Succeed… And Yet AGAIN! An Expensive Binge A Bad Family Activity Questions & Answers Using Armed Guards or Escorts Bank's Liability for Forged Checks Trash Retention What Do Other Bankers Do? Affording a Home in High-Cost Areas Small Business Lender of the Year Recognition for Community Development Great Place to Work Bankers' Hotline Newsletter  |  ComplianceAction Newsletter  |  Bankers Video Library  |  Security Officers Workshop  |  Compliance Accountability Manager