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Executive Editor: Barbara Hurst
Contributing Editor: Genilee S. Parente

Board of Advisors:
Charlotte Bahin, Esq.
David Battle
Brooke Blake
John S. Byrne, Esq.
Peter G. Djinis, Esq.
William Gearin
Lucy H. Griffin
Mary Beth Guard, Esq.
Boris F. Melnikoff
Robert G. Rowe, III, Esq.
Roger J. Snell
Dana Turner
William R. Wipprecht
Vol. 13, No. 8
This issue went to press on November 12, 2003.
Table of Contents

Countdown To Check 21: "If You Thought The Patriot Act Was Bad…"
The banking industry has been so caught up with 326, 314, and CIP of the PATRIOT Act that some really big legislation almost managed to get by without a whole lot of press or notice.

Processor Takes Big Step Towards Conversion
This service allows billers to convert checks received by consumers into electronic transactions at the lockbox stage.

In The News Statistics, Facts, & Such

Training Page: Spotlight On…Return Items, Part II
This is the second of a series that will address several areas and positions in financial institutions.

Pick Your Own Bonus Point Program
A program that will allow banks to offer cards to their customers and let the customers choose where bonus points for purchases will go.

Service to Help Identify Customers
Cut down on identity theft, reduce terrorism, and comply with the USA PATRIOT Act.

From the editor's desk…Not For Sissies by Barbara Hurst
It was Bette Davis who first said that old age is no place for sissies. Well - let me tell you, neither is being a banker for cowards or sissies these days!

Biometrics Hot New Government ID
Just after we published the lead article in the last HOTLINE about biometric identification and access devices, the U.S. Passport Services announced their plans to move forward with biometric passports

War Stories
  • Reduced Expectations
  • Thrifty Shopper
  • Time Out From Job Hunting
  • NOT Recommended
Questions & Answers What Do Other Bankers Do?
  • Lending To Rural America
  • Encouraging Young Women
  • Bill Payment Through ATMs
  • Waiving ATM Fees
  • Fee Free at 25,000 ATMs
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