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Editor: Lucy H. Griffin

Board of Advisors:
John S. Byrne, Esq.
David Battle
Robert P. Chamness
David Dickinson
Phillips G. Gay, Jr.
Barbara Hurst
Michael D. Maher
Robert G. Rowe, III
Andy Zavoina
Volume 9, Number 7
This issue went to press on July 29, 2004.
Table of Contents

FACT Act : Record Retention and More
The agencies have designed an information disposal rule that would require institutions to establish appropriate controls for disposing of consumer information.

FRB Study on Prescreened Solicitations (5 Action Steps)
The FRB study seeks financial institutions comments about customer satisfaction or frustration with prescreened solicitations.

Action Training: Preventing Bouncing Problems (Best Practices)
Due diligence should be given to the Best Practices Guidance representing the agencies' expectations of industry members and bounce protection programs.

Compliance Notes In the Editor's Opinion: Selling and the Customer
When marketers see compliance as one thing and marketing as another, they may miss the point and lose sight of the focus - which should be on the customer.

Compliance Q&A FTC Study on Credit Scores
The FTC studies the effect of credit scores on the availability of insurance and credit products. There is still time to get your comments in.

No CRA Change
If you were hoping for some adjustments to CRA, you can stop now.

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