We have a customer requesting an increase to his existing HELOC which is 20 year term at Prime - .50%, bank paid all fees. We stopped offering this product and changed to Prime, customer pays all feed. Senior Lender says that he doesn't want to allow increase to existing line and customer would have to open new line with new terms. I say this is a fair lending issue and is not allowed. Customers current HELOC is in good standing, very small balance, customer has high credit scores with little debt. Lender wants to decline loan due to "bank does not offer terms requested" I firmly disagree. HELP
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Janet Munns, CRCM
Florida