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#1091334 - 12/03/08 09:26 PM Reg E Dispute/Closed Account
Bankster Offline
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Joined: Aug 2004
Posts: 440
Midwest
Do the Reg E rules apply to disputes filed on a closed account?

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eBanking / Technology
#1091347 - 12/03/08 09:31 PM Re: Reg E Dispute/Closed Account Bankster
John Burnett Offline
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John Burnett
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Posts: 40,086
Cape Cod
If you are asking whether you have to "work" an error resolution claim on a closed consumer account, the answer is Yes, if it fits any of the seven types of errors in section 205.11(a).

You also have to comply with the provisional credit requirement if the claim meets the requirements for same, regardless of the fact the account is closed (you'll have to force it to reopen or find some other way to accommodate the customer).
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#1091397 - 12/03/08 09:56 PM Re: Reg E Dispute/Closed Account John Burnett
Bankster Offline
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Joined: Aug 2004
Posts: 440
Midwest
Thank you!
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