Can anyone give me information or a link to a form to be used when a CSR makes a mistake? One of our CSRs opened a new account and did not place a hold on the funds. We have been notified that the check is coming back account closed. I need some sort of form to "write her up".

I made a form a while back ago when I used to be a Branch Manager. I'll be happy to share if you give me your e-mail.

My E-mail address is Friendsk@bellsouth.net
Thanks!