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#1226761 - 08/04/09 01:38 PM Retention period for recorded phone calls
CO Officer Offline
100 Club
Joined: Feb 2003
Posts: 202
USA
Can anyone tell me how long they retain recordings of telephone calls? We record wire transfer conversations and I can't find a definitive retention period on this. We are also getting ready to record phone conversations in other departments so I'd like to be consistent.

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eBanking / Technology
#1226840 - 08/04/09 02:52 PM Re: Retention period for recorded phone calls CO Officer
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,364
Galveston, TX
For wires, how long could someone bring suit against you for unauthorized transactions.

The other areas will have to based on a similar risk analysis.
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#1226908 - 08/04/09 03:58 PM Re: Retention period for recorded phone calls rlcarey
CO Officer Offline
100 Club
Joined: Feb 2003
Posts: 202
USA
Thank you.

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