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December 3, 2014
Overdrafts: Latest Regulatory Feedback, Guidance & Best Practices Webinar
David Dickinson and Jerod Moyer

December 4, 2014
Freebies, Bonuses and Contests
John Burnett and Andy Zavoina

December 9, 2014
Bankruptcy: Creditor Do's and Don'ts
Sam Ott

December 10, 2014
Branch Audits: What Is Going On Out There?
Patricia Cashman

December 17, 2014
Integrated Disclosures - An Implementation Strategy
Mary Beth Guard and Jack Holzknecht

December 18, 2014
Loan Review Best Practices for a Community Bank
Bob Fritzlan

December 19, 2014
PREPAID PRODUCTS - Understanding the CFPB Proposal
John Burnett



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#1401912 - 06/10/10 12:40 PM Web Based Compliance Training-Recommendations?
TEL Offline
100 Club

Registered: 02/24/09
Posts: 151
It's time to review the contract for Web Based Compliance Training. Currently on BAI - Looking also at BVS, BankersEdge - - -and ABA Frontline. Anyone with experience there? ABA Frontline is free with membership (so I understand). Any comments on any of the above vendors or others not mentioned?

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General Discussion
#1401919 - 06/10/10 12:46 PM Re: Web Based Compliance Training-Recommendations? [Re: TEL]
Doug Hendrickson Offline
Power Poster

Registered: 10/01/09
Posts: 3417
Loc: NE New Mexico
We went with BVS at the end of last year. They offer a good range of compliance training, as well as some job-specific training (such as for tellers, loan processors, etc.) that is not just compliance.

The thing we were looking for was the capability to make assignments, track them and require a test after each course so as to measure the training effectiveness, These capabilities allowed us to address audit/examination issues.

They keep on top of the regulations and release new course versions when necessary. You also have the option of modifying their courses to fit any institution-specific information you want to convey.
_________________________
I hear and I forget. I see and I remember. I do and I understand.--Confucius

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#1401924 - 06/10/10 12:50 PM Re: Web Based Compliance Training-Recommendations? [Re: Doug Hendrickson]
TEL Offline
100 Club

Registered: 02/24/09
Posts: 151
I did speak with them - I liked the access to compliance counsel (Jeff Torp). Also, I was told - they will do it all form me - customized, etc. Have you found that true and what is their turn around.

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#1401953 - 06/10/10 01:14 PM Re: Web Based Compliance Training-Recommendations? [Re: TEL]
manylayers Offline
Gold Star

Registered: 11/24/09
Posts: 263
Loc: PA
We use BankersEdge...they've been pretty good about customizing to our specific needs...and we're able to assign courses based upon job title...

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#1401999 - 06/10/10 01:45 PM Re: Web Based Compliance Training-Recommendations? [Re: manylayers]
Dani York, CRCM Online
Power Poster

Registered: 04/13/05
Posts: 3296
Loc: TN
We use Bankers Edge as well, though, I have found that the bulk of our staff doesn't read the material, they just take the test over and over until they pass. They just click through it when I fix it so they have to click through every screen. (found this out the hard way). Course content is good, but ensuring your staff is being trained proves harded with web-based training. So now I also do face to face training on hot topics.
_________________________
I can't herd the cats anymore, so I just set up the electric fences and let them fry when they stray out of bounds.

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#1402026 - 06/10/10 02:11 PM Re: Web Based Compliance Training-Recommendations? [Re: Dani York, CRCM]
#Just Jay Offline
10K Club

Registered: 10/26/06
Posts: 13688
Loc: Cheeseheadland
Originally Posted By: Dani York
We use Bankers Edge as well, though, I have found that the bulk of our staff doesn't read the material, they just take the test over and over until they pass. They just click through it when I fix it so they have to click through every screen. (found this out the hard way). Course content is good, but ensuring your staff is being trained proves harded with web-based training. So now I also do face to face training on hot topics.


I had this issue too, so I appreciated that with BAI, which we switched to this year, I could place limits on the number of tests that could be taken. After three failed attempts, they are locked out of the course, whcih means that I have to reset them, and have a discussion with them and their manager abotu what they can do differently this time, like, I dunno, READ the material. smirk
_________________________
No, I do not need to walk a mile in your shoes. I can see that you are a train wreck from all the way over here.

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#1402287 - 06/10/10 08:07 PM Re: Web Based Compliance Training-Recommendations? [Re: #Just Jay]
Tesla Offline
Power Poster

Registered: 11/05/03
Posts: 3061
We used Digital University and I was very happy with it.
_________________________
It's not that I take life for granted. It's only that the good won't make it. Innocence dies, while Villany Thrives.

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#1402290 - 06/10/10 08:42 PM Re: Web Based Compliance Training-Recommendations? [Re: Tesla]
Kathleen B Online

10K Club

Registered: 12/27/00
Posts: 17709
Had a problem with staff taking courses/tests for other staff. Legal and I had a chat with management. We required that everyone show up for an in person training session. They knew why.

I would have fired them all but it wasn't my choice, and would have wiped out one whole area.
_________________________
Kathleen Blanchard CRCM "Kaybee"
Lending/CRA/HMDA/Mapping/Consulting
www.kaybeescomplianceinsights.com

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#1405084 - 06/17/10 01:55 PM Re: Web Based Compliance Training-Recommendations? [Re: Kathleen B]
wood2 Offline
New Poster

Registered: 04/07/10
Posts: 12
We use BVS and like it. They are great to work with and Jeff Thorpe their in-house attorney is quick to research and respond to compliance questions.

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#1405343 - 06/17/10 06:58 PM Re: Web Based Compliance Training-Recommendations? [Re: TEL]
G-Street Band Offline
Member

Registered: 02/16/06
Posts: 66
Loc: Oregon
At the end of last year, we reviewed several programs. Digital University won over the others. We saw enough variety among them all that the differences between programs grew more noticeable.

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