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October 24
How to Audit Advertising - Compliance Issues Here, There, Everywhere!;
Patricia Cashman

October 29
Documenting an Applicant's Intent to be a Joint Applicant;
David Dickinson

November 4
Issues with Deceased Customers;
Mary Beth Guard and John Burnett

November 5
Vault Burglaries, Floods, Fires & Other Disasters;
Dave McGuinn

November 6
MLO v LO - Who Has to Do What?;
Jack Holzknecht and Mary Beth Guard

November 13
Domestic Violence & Workplace Violence: There Is A Link;
Shelly Collins and Dana Turner



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#1456703 - 10/19/10 10:57 AM ATM and the ADA
mstark Offline
Gold Star

Registered: 03/28/06
Posts: 312
Loc: Bank
We only have 1 ATM machine and it is the drive thru lane at the bank. Are we required to have the ATM setup with voice information as required by the ADA? I am having trouble finding guidance on this issue. Thanks.
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#1457159 - 10/20/10 09:22 AM Re: ATM and the ADA [Re: mstark]
John Burnett Offline
10K Club

Registered: 10/27/00
Posts: 30704
Loc: Cape Cod
To be compliant, a drive-up ATM has to have the audio features required by the ADA. As a drive-up, it's not subject to the base clearance requirements. The reason you will need to accommodate visually-impaired individuals? They can be in the rear seat of a vehicle.
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John S Burnett
BankersOnline.com

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#1457417 - 10/20/10 01:42 PM Re: ATM and the ADA [Re: John Burnett]
Bob The Banker Offline
Platinum Poster

Registered: 05/17/10
Posts: 958
Originally Posted By: John Burnett
To be compliant, a drive-up ATM has to have the audio features required by the ADA. As a drive-up, it's not subject to the base clearance requirements. The reason you will need to accommodate visually-impaired individuals? They can be in the rear seat of a vehicle.

John, does this also hold true if the bank also has a walk-up ATM at the same location that is fully ADA compliant?

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#1457548 - 10/20/10 03:23 PM Re: ATM and the ADA [Re: Bob The Banker]
Georgia Plum
Unregistered


But, Bob, what if the blind person doesn't want to walk to the walk-up? He wants to go through the drive-up. laugh

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#1458188 - 10/21/10 04:14 PM Re: ATM and the ADA [Re: ]
Bob The Banker Offline
Platinum Poster

Registered: 05/17/10
Posts: 958
Answered my own questions. But it is tricky...

If you have two or more ATMs in one location, then only one needs to be fully compliant. HOWEVER, if a branch has interior and exterior ATMs, they are considered seperate locations. i.e. if you have a drive-up only ATM and a walk-up ATM in your vestibule, they are considered seperate locations and both are to comply.

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#1458193 - 10/21/10 04:21 PM Re: ATM and the ADA [Re: Bob The Banker]
BrendaC Offline
Power Poster

Registered: 09/18/01
Posts: 6029
Loc: Sweet Home AL
Makes perfect sense. You know how often you see two ATMs side by side - happens all the time.
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Life without Jesus is like an unsharpened pencil - it has no point.

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#1458714 - 10/22/10 03:45 PM Re: ATM and the ADA [Re: BrendaC]
Bob The Banker Offline
Platinum Poster

Registered: 05/17/10
Posts: 958
Brenda, here is not only the side-by-side ATMs, but the next step of the ADA.

http://www.ubergizmo.com/photos/2007/3/atm-dog.jpg

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