Good Morning,
Need some advice. I am new to overseeing Collection Dept. There is a section for Goal Setting, what do you have in place for Goals fo your Collection Mgr, for instance, DECREASE DELINQUENT ACCT TOTAL.....
Thanks for your ideas....

When setting goals, it's a good idea to quantify them as much as possible. Your suggestion to "reduce delinquency" is great, especially by adding a percentage to the goal, such as "reduce delinquency by 20% during the period of time from XX - XX."

Other suggestions include the ratio of accounts collected to the number of attempts (calls, visits, etc.) If the collection officer is responsible for workouts, that's another performance measure as well.