You need to explore five issues, all of which are controlled by state law (although there is an argument that state law is preempted for federal savings savings associations as to the first two issues - discuss this with your attorney):
1. Does state law allow you to pass on to the borrower the cost of recording the discharge?
2. Does state law allow you to charge a reasonable fee to the borrower for preparing the discharge document?
3. Do state law and/or attorney ethics rules require that you retain an attorney to prepare the discharge document?
4. Does state law require an actual written signature (as opposed to a signature stamp) on the discharge?
5. How long do we have to prepare and/or record a discharge after the loan is paid off?
The answers under Michigan law are:
1. no.
2. no.
3. no.
4. yes.
5. 90 days after payoff, or 7 days after the borrower asks for the discharge. See
M.C.L. 565.41 and
M.C.L. 565.44 .
Good luck in obtaining answers for the other 49 states and US territories. I suggest that you take a little survey here and maybe get a good start on finding your answers.