And I agree with you. The problem sometimes is caused by inadequate (or inflexible) online systems that only provide for access on a 1-to-1 basis (one account, one user). Some of the problems we hear about most often come from allowing inappropriate cross-ownership access either because of system shortcomings or because the bank allowed an authorized signer to use the same login creds for personal accounts and accounts on which he/she is only an authorized signer.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8