Unless the customer can provide you with what she believes to be the correct amount, you really have gone farther than you needed to. But if she does provide that amount, your investigation will have to include whatever you can get by way of confirmation from the clinic. You are entitled under card association rules to request a copy of the authorization ticket (sales draft copy request).
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8