It's my understanding if a customer feels their home has increased in value they may ask the bank to re-evaluate their PMI; my question is if the bank orders a new appraisal for bank purposes only and the value is either greater or less than the original appraisal, should we be taking action to adjust the customers PMI?

Absent the cancellation and/or automatic termination criteria found in HOPA being met you have no regulatory obligation to make any adjustments to the PMI.