I might suspect that originally the bank wanted to take a conservative approach and ease into online accounts much the way customers could view balances, then move funds between their own accounts and then move funds to others. Much was a risk based decision and new technology we were getting used to. I would agree that so long as you have the training and infrastructure to handle the accounts you can take off the training wheels. It's a matter of what you want to support and getting many of these customers out of the lobby and on your server is a plus.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell