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September 22
FinCEN's Beneficial Owners Proposal: What It Can Mean for You;
Sonja Kriegsmann and John Burnett

September 23
Bankruptcy 101;
Sam Ott

September 30
Revised Escrow Rules - Review and Update;
Jack Holzknecht and Mary Beth Guard

October 7
CRA - Digging for Credit;
Patricia Cashman

October 8
Applicants and Applications: Knowing the Players and the Rules;
David Dickinson

October 15
MasterCard and Reg E: Basic Debit Card Investigations;
Brian Crow



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#1918175 - 04/28/14 03:07 PM Req Employee to use internet banking?
ahb Offline
100 Club

Registered: 11/19/03
Posts: 116
Loc: WestMass
Our Bank is considering requiring employees to use the Bank's internet banking program, for their personal bank accounts, either during work time or to require the employee to to do this on their personal time? Does anyone else (besides me) have any issues with this?

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Human Resources
#1918179 - 04/28/14 03:11 PM Re: Req Employee to use internet banking? [Re: ahb]
Kathleen B Online

10K Club

Registered: 12/27/00
Posts: 17470
Do you mean in lieu of going into the bank's systems to do banking, or requiring them to sign up for internet banking and accept disclosures online, etc.
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Lending/CRA/HMDA/Mapping/Consulting
www.kaybeescomplianceinsights.com

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#1918512 - 04/29/14 01:55 PM Re: Req Employee to use internet banking? [Re: ahb]
ahb Offline
100 Club

Registered: 11/19/03
Posts: 116
Loc: WestMass
The bank is looking for the employees to use internet banking for their personal accounts. It would mean accessing their accounts through personal computers (if it is accessed at home which is the Bank's preference)or accessed with the Bank's computers if the access is during work time.

Any employee who has not already signed up for internet banking would have to accept disclosures etc.

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#1918580 - 04/29/14 03:27 PM Re: Req Employee to use internet banking? [Re: ahb]
osucpa Online
Platinum Poster

Registered: 05/13/11
Posts: 618
It sounds like your bank is wanting to restrict access to employee accounts through their core processing system.

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#1918607 - 04/29/14 04:10 PM Re: Req Employee to use internet banking? [Re: ahb]
John Burnett Online
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Registered: 10/27/00
Posts: 30442
Loc: Cape Cod
Another possibility is that management wants staff members to be fluent with the online access features, etc., so they can respond to customer questions about it. But if I were a betting man, I'd bet that they don't want staff members using the access available as part of their job positions (part of the core programs) because it doesn't have robust enough controls.
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John S Burnett
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#1918618 - 04/29/14 04:23 PM Re: Req Employee to use internet banking? [Re: ahb]
Kathleen B Online

10K Club

Registered: 12/27/00
Posts: 17470
Restricting access to core for personal use is fine and should be done. The remaining question is can these bank customers be forced to accept online banking, disclosures, etc. i would say okay if the employee/customer can decline online banking, obtain paper statements and disclosures like other customers.
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Kathleen Blanchard CRCM "Kaybee"
Lending/CRA/HMDA/Mapping/Consulting
www.kaybeescomplianceinsights.com

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#1918708 - 04/30/14 08:57 AM Re: Req Employee to use internet banking? [Re: ahb]
ahb Offline
100 Club

Registered: 11/19/03
Posts: 116
Loc: WestMass
John's observation is closer to my understanding of the facts behind the request; The Bank wants to require its employees to use its internet banking features to promote the product and to ensure that the employees are fluent in it.

Leaving aside the issues with the on line banking disclosures etc, one primary concern is that if the Bank says to its employees you have to use internet banking at least x times per week; is this something for which the Bank would be required to pay the employees?

Thanks,


Edited by ahb (04/30/14 08:57 AM)

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#1918747 - 04/30/14 09:42 AM Re: Req Employee to use internet banking? [Re: ahb]
GoneToTexas Offline
Member

Registered: 07/11/07
Posts: 93
Loc: Texas
We had a marketing campaign to get customers to sign up for our internet banking. The customer's account was given a credit of $10 after signing up. To kick it off, employees were offered the same deal, only 30 days earlier. Marketing also did a scavenger hunt, where employees had to find certain features on internet banking, and had drawings for prizes for those who found the right answers. They were allowed to do this on bank time. We had great participation, which resulted in our employees being more familiar with the product - which of course, led to better customer service.

Bottom line - I feel this was a better solution than requiring the employees to use internet banking. You catch more flies with honey than with vinegar.

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#1920691 - 05/07/14 10:50 AM Re: Req Employee to use internet banking? [Re: ahb]
HappyGilmore Online
10K Club

Registered: 06/11/04
Posts: 17428
Loc: Moron, Mongolia
Originally Posted By: ahb
one primary concern is that if the Bank says to its employees you have to use internet banking at least x times per week; is this something for which the Bank would be required to pay the employees?



i'm confused by this statement. if i make no transactions for a period of time, i'm not going to be logging on to OLB. if they are logging on at work, as mentioned in an earlier post, aren't they already being paid?

I think you are not providing enough information. For example, what if you don't bank at your bank? Will they make the employee open an account solely to log on? What are the ramifications if someone doesn't log in X times per week but logs in fewer (the old X-y?) I think a frank discussion with whomever is making this proposal should be held, rather than asking our opinion when we don't know what the full plan is. Always best to go to the source.
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#1932786 - 06/16/14 10:52 AM Re: Req Employee to use internet banking? [Re: ahb]
jennm Offline
New Poster

Registered: 04/20/12
Posts: 12
Loc: Kanas City metro area
I used to work in a bank that REQUIRED its retail banking employees to have a checking account, be a user of internet banking and do at least one bill pay per month. We literally had people have a $10 credit deposited into their account and then a bill payment check mailed to themselves each month.

Silly and not effective at all, I know. Ensuring your employees can understand and use your internet/mobile products is extremely important when you want to promote those channels--sometimes there is a right way to get that accomplished and sometimes a wrong way.

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#1933904 - 06/19/14 09:45 AM Re: Req Employee to use internet banking? [Re: ahb]
I Wear Many Hats Offline
Platinum Poster

Registered: 03/15/01
Posts: 590
Loc: the beautiful state of ME
we had frontline employees that didn't use our electronic suite of products and thus they have a hard time selling them. We found it more productive to incent employee to sell them - nothing major, pizza parties for the branches with the highest cross sell ratios, coffee gift cards for those individuals that sold the most etc. Those employees that had a hard time quickly got up to speed so they didn't feel left out - we also got managers on board early - they modeled the behavior for their employees and employees signed up. much better than "requiring" something -
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