Our Bank is considering requiring employees to use the Bank's internet banking program, for their personal bank accounts, either during work time or to require the employee to to do this on their personal time? Does anyone else (besides me) have any issues with this?
The bank is looking for the employees to use internet banking for their personal accounts. It would mean accessing their accounts through personal computers (if it is accessed at home which is the Bank's preference)or accessed with the Bank's computers if the access is during work time.
Any employee who has not already signed up for internet banking would have to accept disclosures etc.
Another possibility is that management wants staff members to be fluent with the online access features, etc., so they can respond to customer questions about it. But if I were a betting man, I'd bet that they don't want staff members using the access available as part of their job positions (part of the core programs) because it doesn't have robust enough controls.
_________________________ John S Burnett BankersOnline.com
Restricting access to core for personal use is fine and should be done. The remaining question is can these bank customers be forced to accept online banking, disclosures, etc. i would say okay if the employee/customer can decline online banking, obtain paper statements and disclosures like other customers.
John's observation is closer to my understanding of the facts behind the request; The Bank wants to require its employees to use its internet banking features to promote the product and to ensure that the employees are fluent in it.
Leaving aside the issues with the on line banking disclosures etc, one primary concern is that if the Bank says to its employees you have to use internet banking at least x times per week; is this something for which the Bank would be required to pay the employees?
We had a marketing campaign to get customers to sign up for our internet banking. The customer's account was given a credit of $10 after signing up. To kick it off, employees were offered the same deal, only 30 days earlier. Marketing also did a scavenger hunt, where employees had to find certain features on internet banking, and had drawings for prizes for those who found the right answers. They were allowed to do this on bank time. We had great participation, which resulted in our employees being more familiar with the product - which of course, led to better customer service.
Bottom line - I feel this was a better solution than requiring the employees to use internet banking. You catch more flies with honey than with vinegar.
Loc: somewhere over the rainbow
Originally Posted By: ahb
one primary concern is that if the Bank says to its employees you have to use internet banking at least x times per week; is this something for which the Bank would be required to pay the employees?
i'm confused by this statement. if i make no transactions for a period of time, i'm not going to be logging on to OLB. if they are logging on at work, as mentioned in an earlier post, aren't they already being paid?
I think you are not providing enough information. For example, what if you don't bank at your bank? Will they make the employee open an account solely to log on? What are the ramifications if someone doesn't log in X times per week but logs in fewer (the old X-y?) I think a frank discussion with whomever is making this proposal should be held, rather than asking our opinion when we don't know what the full plan is. Always best to go to the source.
The head nurse spoke up, said leave this one alone...
Loc: Kanas City metro area
I used to work in a bank that REQUIRED its retail banking employees to have a checking account, be a user of internet banking and do at least one bill pay per month. We literally had people have a $10 credit deposited into their account and then a bill payment check mailed to themselves each month.
Silly and not effective at all, I know. Ensuring your employees can understand and use your internet/mobile products is extremely important when you want to promote those channels--sometimes there is a right way to get that accomplished and sometimes a wrong way.
Loc: the beautiful state of ME
we had frontline employees that didn't use our electronic suite of products and thus they have a hard time selling them. We found it more productive to incent employee to sell them - nothing major, pizza parties for the branches with the highest cross sell ratios, coffee gift cards for those individuals that sold the most etc. Those employees that had a hard time quickly got up to speed so they didn't feel left out - we also got managers on board early - they modeled the behavior for their employees and employees signed up. much better than "requiring" something -
The paradox of planning is nothing happens....
I would check your state laws. Here in KY, we can require that someone have a bank account for the purposes of direct deposit, but we CANNOT dictate at what institution that account is held. You may be getting into some tricky territory if you require all employees to bank with you, and utilize the online banking feature.