Would be interested to hear from other compliance officers how their companies have implemented consequences to staff for repeated compliance violations. End of year performance reviews, etc.
Compliance can't have direct reports to/from operations and sales....so what to do when staff has been trained, retrained but the in/action continues. As a hypo - something as simple and as important as putting docs away in a locked desk when heading to lunch.
I would think you would take a risk based approach and apply it across the board. With saying that, could potentially open the bank up in the case of a termination. The example you state above, is more of a bank policy issue rather than a compliance issue. Some people will never get it.
If a staff member repeatedly fails to follow procedure, whether compliance-related or other, the individual should be held accountable via an oral, written, final written warning. Otherwise procedures are just words on a piece of paper.
Nothing difficult is ever easy.
Loc: somewhere over the rainbow
management within the area where the compliance issues are occurring must see these as violations and address them with staff. If they don't put value in the process, then their staff won't. This is an education process for management, that must be directed from senior management of the bank. If that backing is not there, it certainly won't trickle down.
Certainly when compliance is performing an audit in a given area, if they see violations of this nature it should be inluced as an action item or finding on the final report, which will force management to respond.
I can't think of any annual performance review i've written in the past 20+ years that mentions a compliance issue.
The head nurse spoke up, said leave this one alone...
Presumably these repeat violations are also being reported to the Audit Committee. Where are they in regards to this manner. This is a top down issue and unless your Audit Committee and Board see these as issues, why should management care??? It has to start at the top.
The opinions expressed are my own, take them or leave them.