We currently offer estatemetns but we do not monitor emails that bounce back due to invalid email address. Are we required to do this?

the email that I am referring to that bounce back, is the notification that we send to the customer to let them know their statement is ready for viewing.

This was a requirement of Regs. E and DD until about 5 years ago. Just because the regs no longer require it, you're not finished yet.

At the time you & the affected customers switched to e-delivery, you probably used some type of formal agreement. If it was ESIGN-compliant, you told the customer what to do if s/he changed his/her email address. That same agreement may bind you to some course of action--such as switching from e-delivery to paper. Find & read the agreement before deciding whether bounce-back monitoring is necessary.

There's at least one other reason to act. If email is an element of your marketing activity, you don't want a database full of non-working addresses.

Thank you!

I'm going to surprise Richard with how rapidly time flies. The revocation of the Federal Reserve's Regulation E interim final rules for the electronic delivery of disclosures were withdrawn in a Federal Register document [72 FR 63452] published on November 9, 2007, with an effective date of December 10 of that year and a "mandatory compliance date" of October 1, 2008. Why the Federal Reserve felt it was necessary to provide a mandatory compliance date for a change that eliminated an interim requirement is beyond my ken.

So it's been almost 7 years.

...then I must be having fun! Retirement is the best job I ever had.

We are just happy you continue to participate in Bankers' Threads as a "retirement hobby," Richard. I still envy you for the photo of your "office" -- shot of a bare foot resting on the gunwale of a boat, fishing line trailing in the water.

It's drafty and has no climate control, but I like it.

My office--fall

My office--summer

My error, Richard. Shoes on this time of year.