You have a customer that receives an annual "directors fee" from their US based company (the individual reside in Taiwan). A month after they receive the directors fee (which is mailed to the bank directly from the company), they call in to provide instructions to transfer the funds to their employees account within the bank.

Thoughts? Thanks in advance.

Thoughts? Yeah, I don't understand. The bank receives a check made payable to a customer and that customer later calls and says deposit the check into this account # which the customer does not own?????

If that is the case, mail the check to the customer at their contact mailing address in Taiwan, along with the balance of their existing account and get the bank out of the middle of something they should not be involved in.

Thank you! We are in the porcess of contacting the customer to get more information on the activity (the activity has been going on for 10 years). Not sure why no one has thought to question the customer before.