We have been set up with online banking, bill pay, and other electronic features for years. Our current process involves customer to register online and then our Internet Banking Rep calls them to verify they did indeed apply and then activates.
However there has been a request to also have the option of having the customer fill out a form at application for their interest in setting up online banking and then have Internet Banking Rep complete their registration. While this would provide more of an ease to the customer, it would also require the representative to be aware of his/her password. Is any other banks doing a process similar to this? Or does anyone feel this is a valid issue or am I overthinking it?