Unless it is a state requirement, like NSF notices, I believe it is just an automated and easy way to initiate collection action and to remind customers there is a problem.
In some cases these also deliver your required homeownership counseling notice.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell