Just when I am about to get everyone used to scanning DLs and business licenses, the head of IT comes up with a way to enter the name of the document we used to verify our customer's identity on our customer information system. While I am tickled that this information can be stored at that level, I am concerned that we might be missing the boat here. I am concerned that by doing away with our current procedures we are opening ourselves up to criticism. Are we required to maintain just the type of document we used or a copy or scan of the document itself? Has anyone had an experience where the examiners might have expressed an opinion?