It sounds like you have it figured out
As long as they're representing the bank, or banking, I'd take credit for the time. (within the CD qualified activities listing of course).
In the case of the gov appointment (the HAND commission I discussed is also a gov appointment) I'd take credit for that. I wouldn't factor in your activities in local development at all. We're all "interested" in local development
aren't we? The position might even allow for a heads up on CD activities in reguards to development, which is good for the bank and the community.
How do I train staff? Hummmmm I don't
Ok you didn't want to hear that answer. These types of service activities are so very case by case that I review each on an individual basis for qualification. We have all activities reported, and weed out the goober. This increased our CD activities by about 50% overall in hours served. If you try to train staff on this issue, they'll see only the most black and white picture, when this is all about the grey.