We have just began offering internet banking and have an issue we are trying to determine how to resolve.
Should a husband and wife be able to use the same login and password to access their joint accounts via internet banking?
The problem for me is that our computer system generates 1 internet banking account number for each social security number. Therefore, if the husband's social security number is used for their "joint" internet banking account, then if he had an individual account just in his name, it could only be accessed through that one internet banking account that was 'set up' for the joint accounts. I personally feel that each accountholder should have their one individual internet banking account, but others here are arguing with me that if all their accounts are joint, then why do they need different internet banking accounts, login ID and password.
Can anyone out there shed some light on this debate? What do other banks do with "joint accountholders" and their internet banking access?
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Life is the willingness to be yourself and live in harmony with others. - Dr. Cherie Carter-Scott