Regarding 3rd party core processing vendor and software escrow agreements........ I understand the concept of a software escrow agreement, but what procedures should a bank establish and why?

This is posted in the eBanking/Technology forum as well. Please do NOT post the same question twice. It is inefficient for all.

I apologize for any inconveniences caused......however, I did "note" that this question was also posted in another forum. If I fail to obtain responses/replies, I then decide whether to post the same question in another forum. It was an audit and as well as an e-banking/technoloy question and I decided that I did indeed wanted perspectives from BOTH auditors and IT persons.
Once I again I apologize for repetition of the question....IT was not my intent to be inefficient.
And the question was answered in the ebanking/technology forum. No replies yet in this forum......

From an audit perspective, I actually make a phone call to the site where the escrow agreement is being maintained and log who I spoke with/date/time to evidence the contract is where it says it is. Once I had a vendor change locations without notifying the customers, so this procedure comes in handy about once a year (during my annual audit).

I don't think that your double post was in poor taste. Sometimes we want feedback from an array of professions, where maybe somebody from the IT/Ebanking area may not be browsing in this forum and seldom do I go to that forum. No hard feelings on my part. It sometimes takes getting the perspective from others to see the whole picture.