Is there a dollar limitation as to when you actually have to send a statement savings quarterly statement. Example if an account has a zero balance do you have to send a statement. Also, what is the rule on returned mail. How many months of returned mail do you have to get back, with no forwarding address before you can quit sending statements out.? Any help or reg guidance would be appreciated.

There are requirements for sending a statement that have nothing to do with dollar limit. For instance, Reg E - you have to send in any month an electronic transaction occured (or quarterly if none occured) - given that the acct is subject to EFTs. Also, if you're using preprinted statement paper to issue an abbreviated error resolution notice periodically instead of full disclosure annually you would want to continue sending the statements.

For the undeliverable part, if we get it back once as no forwarding address, we don't mail any more until we receive a good address and contact from the customer verifying the new address.