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April 22
A Banker's Guide to Virtual Currency
Andrew Beal

April 24
BSA/AML Compliance: Writing the SAR Narrative
Ken Golliher

April 29
HSA Basics
Whitney Johnson

April 29
Required Training for Loan Originators
Mary Beth Guard and Jack Holzknecht

May 13
Overdraft Practices in Today's Regulatory Environment
John Burnett

May 14
Reg E Claims - Allocating Liability Correctly
Andy Zavoina



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#718604 - 04/19/07 11:19 AM Consumer Dispute/ Not Our Customer
Wiqit Offline
Member

Registered: 12/27/04
Posts: 56
Good morning!

We received a Consumer Dispute Verification from TransUnion yesterday. We do not show any records relating to the customer on our books...we have checked current data and paid off loans as well. The Consumer Comments section states, "not liable for acct (i.e. ex-spouse, business)...". However, the name of the business is not specified.

What should we do in this instance?

I appreciate any help! Thank you!

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Lending Compliance
#719018 - 04/19/07 04:30 PM Re: Consumer Dispute/ Not Our Customer [Re: Wiqit]
GenerousLife Offline
Diamond Poster

Registered: 02/12/02
Posts: 1433
Loc: USA
Can you respond and ask for more information?
_________________________
"No problem can withstand the assault of sustained thinking." ~ Voltaire
"Sustained thinking gives me a headache." ~Me

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