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August 5, 2015
HMDA – Beyond the Input
Patricia Cashman

August 11, 2015
ABCs of HSAs
Whitney Johnson

August 12, 2015
Part I: Flood Insurance - Everything You Need To Know (including June 2015 Rules)
David Dickinson and Jerod Moyer

August 13, 2015
Currency Transaction Report (CTR): Line-By-Line for Tellers
Deborah Crawford

August 18, 2015
Disaster Recovery Revisited: 5 Things You May Not Have Considered (for a while)
David Reed

August 20, 2015
Automated Monitoring Systems: Implementation to Validation
Brian Crow

August 25, 2015
MasterCard & Reg E Error Resolution
Brian Crow



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#780575 - 07/23/07 09:22 AM Night Drop Bags
GSB Training Offline
100 Club

Registered: 08/22/05
Posts: 112
We currently require two employees to work our night drop bag deposits. This dual control feature causes a problem on Monday mornings when we have so many bags. We often do not get them open and worked before the lobby opens. Does everyone else require dual control or do you have something written in your night drop contract that allows for a single teller to work the bag? Thanks in advance for everyone's comments.

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Deposits and Payments
#780600 - 07/23/07 09:54 AM Re: Night Drop Bags [Re: GSB Training]
Granny P Offline
Junior Member

Registered: 01/10/07
Posts: 32
Loc: Illinois
Dual control protects the Bank and the staff, please don't consider not requiring dual control. Look at staffing first. Maybe on Monday a.m. your bank needs to have additional staff open to get the bags done. Another way we resolved the dual control issue was by using other employees from other departments, even officers, during a crunch time. Dual control is two employees, not two tellers. It's all really based on how your bank is set up and controls you have in place plus size. If you have 8 employees versus 88 employees, I can understand your struggle. Good luck with it.

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#780605 - 07/23/07 10:05 AM Re: Night Drop Bags [Re: Granny P]
Skittles Online
10K Club

Registered: 09/10/02
Posts: 12362
Loc: KY
At a previous employer we had a customer contact us and state that the cash that they received credit for in their deposits was always less than they had put in the bag. This cause the audit department to make an early morning cash count on the entire branch. Nothing was discovered; however the head teller was not following the dual control procedures (she was the suspect) and she was let go. Be careful dropping dual control for night drop bags.
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'Remember that today while you are safe, comfortable and warm somewhere a Kardashian/Jenner is starving for attention.' TR

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#780663 - 07/23/07 10:55 AM Re: Night Drop Bags [Re: Skittles]
#Just Jay Online
10K Club

Registered: 10/26/06
Posts: 13850
Loc: Cheeseheadland
I know the feelingyou are working with.

I used to have a branch that had a customer who owned 10 fast food restaurants, and each would drop 2-4 bags a day. Thus on Monday mornings, we had 30-50 cash bags from Sat-Sun in our night drop, each bag containing between 2-6k in cash, besides the bags we were taing for that day. Since these were urban/inner city stores and they themselves admitting they had shrinkage issues, dual control procedures could not be comprimised on our end.

We ended up having to get a cash counter that could read and count the value of the bill and cull and sort the cash too. It was like $4k, but a HUGE time and labor saver in the long run
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Well, I'm here now. What are your other two wishes?

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#781541 - 07/24/07 12:07 PM Re: Night Drop Bags [Re: #Just Jay]
Andy Z Online


10K Club

Registered: 10/27/00
Posts: 25489
Loc: On the Net
Quote:
We ended up having to get a cash counter that could read and count the value of the bill and cull and sort the cash too. It was like $4k, but a HUGE time and labor saver in the long run


Increase staffing, send them in earlier, recognize they'll be doing this longer in the day, or invest in some technology. Dismissing dual controls could impact you much more than these costs. If you have access to the private threads look in the Security forum for a story posted today about a head teller who stole nearly $200K. It happens.
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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