In the past when one customer's statement was inadvertently mailed with another customer's statement, we apologized and went on our way. Now that the privacy laws are in place, is anyone handling these situations any differently?

In spite of all the controls bankers put in place, errors do happen. The spate of privacy laws and regulations now in place can only make you want to avoid this situation more than ever before.

There's really not much more you can do than apologize to the person who's received the wrong statement. Then dig (perhaps more than you might have in the past) to determine if there is a breach in your controls that allowed the error to happen, and plug it.

Ditto John. At the federal level, the GLB privacy provisions have no effect on inadvertent disclosures. The legal effect of their requirements is to require you to give a describe your practices and give the consumer an opportunity to opt out of certain disclosures. However, the customer information security provisions with their origins in GLB should prompt you to follow John's advice and see if there is a systemic problem.