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denotes Guru Question & Answer.
e-Banking/Email
E-Statements Not Being Viewed
Is a Downloaded App Electronic
Redelivery Of Returned E-Statements
Electronic Document Retention by a Consumer
E-statement Verification
Internet/Email
E-Sign Opt-In - Must It Be Handled Electronically?
Paper Statements for E-statement Customers
Vishing and Smishing
IT Training Requirements
Bank Employees' Role in Phishing Protection
Internet Accounts - Branchless Bank
ACH/Ebanking Reports & Records Retention
Email Newsletter
Customer's Recourse with Merchant 
Email Taglines
Outgoing Email Confidentiality Notices
Reuse of Consent
EH Logo on Website
Website Changes & Website Record Retention
Free Checking with E-statements
Internet Banking Disclosures
Privacy policy and Security Statement
E-Statement Retention - Fed Rules
About the CAN-SPAM Act
Fair Housing Poster on Bank Website
E-statements - Signature for Affirmative Consent 
Official Checks - 3rd Party Online Bill Pay 
Single Online Sign-on for Owners and/or Signers 
Ordering Debit Cards - Signature Required?
Corporate Debit Card Disclosures
Reg E - Stolen Debit Card
Debit Card Transaction Time Limit
EBT Card Surcharging
Internet Banking Guidelines
Collecting Email Addresses
E-Statements
Linking from a Third Party Site
Rethinking Banking Strategy
Electronic Payments - Checking Accounts Only
Business Email Retention
Eliminating Risk from Electronic Banking
Putting a Face with a Name
Pre-funding
Website Compliance Issues
Is Online Banking Really Worthwhile?
Assessing the Risk of Electronic Delivery Channels
Inter-Company Transfers Using Web Banking
Account Opening - Requesting Email Addresses
Can We Truncate Statement Account Numbers?
Multi-factor Authentication Notification
Internet Disclosures & Notifications
Statements Via Internet Only
High-End Copiers May Be a Security Gap
E-Statement Compliance
Opting Out of Multi-factor Authentication
Online Loan Inquiry
Electronic Disclosures
Eliminating Risk From Electronic Banking Channels 
Reg E - Ebanking Wire Transfers
Check Imaging & Reg E Compliance Issues
Reg E Compliance for Beginning of 2007
Considering your current controls when assessing the risk of your electronic delivery channels
Wire Requests Via E-mail
Placing Speed Bumps on Our E-newsletter 
Online Application Disclosures 
E- Banking & VRU Transactions Considered EFTs?
Regulation Regarding Receipt of Deposit By Email
Has any Financial Institution proven the business case for physical and second factor authentication?
Inform Customers of Multi-factor Authentication
Delivery of E-statement Disclosures
eStatement Service
Signed Form for Online Banking Required
E-statement Verification
Employee Statements Sent Via Email
Customer Notification to Deactivate Online Account
Do I have to perform a Risk Assessment on all of my electronic delivery channels?
Sending Financial Information Over Non-secure Line
Reg D - ACH Transaction a Check or E-Transfer?
E-mailing Early RESPA Disclosures
What is the Difference Between Pharming & Phishing?
Advertising Via E-mail 
E-mail Record Retention 
E-statement Disclosures
Returning an Unauthorized E-Check 
Correct Verbiage for Consumer Loans on Website
Regs & Disclosures for Internet Banking Bill Pay 
Are Periodic Mail Statements Required?
New Customer ID Verification Procedures
PC Banking & Unlimited Permissible Transfers
Regs & Disclosures for Internet Banking Bill Pay 
Required Website Disclosures

Pull Method Rules for E-statements
Best Practices for Website Record Retention 
Common Website Violations
Badly Managed Electronic Communications a Danger
Paper? or Plastic?
FDIC Insurance Scam
Using Your Network to Reduce ID Theft
FACTA May Cause Rise in Complaints
Know Thy Firewall
Email and Internet Fraud
More Scams using FDIC
Fraud, FDIC and FACTA
Using Email for Product Solicitations 
Which Rules Govern Returned e-Checks? 
Web Site Modifications
Electronic loan processing question 
Website Security Measures for Online Applications 
Regulation Regarding Receipt of Deposit By Email
Deciding if Online Banking is the Right Fit

Record Retention for Internet Banking & Bill Payment 
Disclosing ODP Via E- Bill Pay & POS Transactions 
Monitoring Customer Electronic Statements
Out of Wallet Questions
OFAC SDN Notification E-Mails
Internet Banking and Corporate Accounts 
Policies for Online Banking 
Wire Transfer Via On-Line Banking
Retaining eMail 
Statements by E-Mail
E-Mail Warning to Customers 
eBanking Disclosures in hard copy? 
Differences Between Bill Pay and Online Checks 
Data Needed to Verify New Internet Banking Users
Authorized Signers Using Internet Banking
Guru Compilation: Email/Web Issues (PDF) 
Email Retention 
Risks should be assessed before marketing via e-mail
Email Tips
Email from IRS? Nope, Just More Phishing
Guru Chatter on eBanking Issues (PDF)
E-Sign & Demonstrable Consents
E-Statements to Minors
Smart Cards on Campus
Information Security: Authentication In An Online Environment
Effective IT Policies
Cost of Paper vs. E-statements
E-Disclosures for Real Estate Loans
Offering Convenient College Payments
Banks Use Corporate Cards to Replace Checks
Web Address on Business Cards
Instant Messaging Software
De-activating a Customer's Internet Access 
e-Delivery
E-Stop Payment Requests
Reg E Disclosure on Bank's Web Site
Analyzing Effectiveness of e-Banking
Web Site Accessibility and the ADA
Monitoring Company E-Mails
Phishing Scams On The Rise
Pitfalls of Opening Accounts Over the Web 
Posting Officer Info on Web Site 
Test Driving E-statements 
Archiving Web Site Changes 
Giving Automation to CIB Marine 
Email Insecurity
Email Retention Guidelines 
Test Drive Procedure on E-Statements 
Pros and Cons of E-Statements 
Online Transfers Under Reg D 
Separate Policy for Internet Banking? 
Fraud Gets Its Own Unit At Experion
Web Page Funds Availability Disclosures 
Reg E Disclosures on Web Page 
When can a national bank use electronic communication as customer notification for securities transactions? 
What is the definition of "e-banking"? 
ATM Cut Off Time 
Sample Letter To Restrict ATM Card Usage 
New Services Available At The ATM
Call $$$ For Cash?
Information Sharing With Financial Institutions: Should You? Or Maybe Not!
Online Loan Applications, Disclosures, and CIP 
Free Online Consumer Payment Service
Integrating Check Imaging and Internet Banking Systems
Internet Banking: Reg E Disclosure Requirements
Speak To Me!
Sophisticated Banking By Phone
Electronic Marketing Info Source
Online Banking: Is a paper statement required?
Displaying Loan Rates & Web Site Compliance
Online Activities & CIP

Electronic Check Guide Available From FED
STATUS OF ELECTRONIC CHECKING: We're Getting There!
Record Retention & E-Statements 
Posting Privacy Notices For Non-Customers On The ATM 
Risks Associated With Customers Placing Stop Payments Online 
Are E-Banking Transactions Considered "In Person"?
E-statement Regulations 
Financial Institutions May Soon Use Real Time Alerts
Funds Transfer: Are customer e-mail instructions valid? 
Push" and "Pull" Internet Account Statement Delivery
The Risks of Weblinking
Boeing CU Opens "Tellerless" Centers
A Billion ACH Payments Added in 2002, NACHA Announces
Web Site Award
Small Businesses Targeted for Internet Banking
What should you do when a family member steals a customer's ATM card?
Online Bill Payment & Outstanding Checks

Web Loans, Web Adverse Action Notices?

Privacy Notices To E-Customers 
Customer Approval For E-Checks 
Linking To Government Web Sites 
Limiting Financial Institution ATM Withdrawal Liability By Contract 
Internet Transfers & MMDA Limitations
Boosting Consumer Adoption of Online Transactions
Online Reg E Disclosures 
Electronic Savings Account Regulations 
Corresponding With Customers Via Unencrypted Email 
eBanking Audit 
E-statement Considerations 
Email Retention Requirements 
NACHA Survey Shows Growth of Electronic Bill Payment
Sample Financial Institution Web Site 
Email System Security 
Drafting An Agreement For An Online Product 
E-statement Availability Notification 
eBanking Market Share 
Electronic Disclosures and Contracts - Part 2 - Understanding UETA
Web Page Insurance Affiliate Disclosures 
Improve Site Performance: Do's and Don'ts of Bank Site Usability
Gain Customer Insight: Bank of America Gives Away Bill Pay to Improve Customer Relationships (and make money)
Online Access Agreements & Hard Copy Retention Requirements 
Internet Banking Controls For IT 
Online Access Agreements & Hard Copy Retention Requirements 
Search On Your Site: What ALL of Us Can Learn from the Top Mortgage Company Sites
Internet Banking In Smaller Towns 
Internet Banking Disclosure Requirements For Mortgage Applications 
Drowning in Spam 
Want to Make Money with Online Bill Pay? Stop Trying!
Showing Your Rates Online 
Longevity of Online Statements 
Internet Banking Fees: Can notification of changes be make (only) on the web site? 
Growing Number of US Households Banking Online
Conducting an eBanking Audit 
Web Sites and Loan Rates 
Insight into E-statements 
Email Scam Targets Bank Web Sites
7 success strategies to strangle the e-lenders
Legal Issues Regarding Electronic Payment Products
eBanking: What insurance issues should we consider? 
Online FDIC Logo Requirements 
What is eBanking? 
Internet Violations: Insley's Top 10
eBanking Rants and Raves
NextBank, NA's Failure: What does it mean for you?
Making Sure Your Customer Authentication Method is Commercially Reasonable 
Think About Disclaimers For Your Online Banking Site 
Using Email Marketing: The Latest Legal Development 
Customer Resources For Internet Banking Security
Bill Presentment Benefits 
Internet Banking Popularity 
Is Your Site Secure?
Recent eBanking Glitches 
Transfers Between Business and Personal Accounts
Making Customers Comfortable with Online Services
Are E-checks a Good Thing? 
Controlling Non-Interest Expense: Reducing the Cost of Processing Transactions
Who's Who Online
eBanking Explained 
eBanking: Is it becoming more popular? 
Working Together With Business Customers On E-commerce Activities 
Bank Branding Services 
Best Banking Products For Email Targeted Marketing 
Promoting Online Bill Payment 
Why the Internet Should be Viewed as an Essential Delivery Channel 
Online access 
Passwords 
Online loan applications 
EBPP 
The Future of Electronic Payments
Policy on Internet Access 
DSL Internet Access 
Stop Payments While eBanking 
We finally figured out eBanking. What's mBanking?
eBanking education
Customer Selected Passwords: Are We Liable? 
Web Site Transactions, Disclosure, and Recordkeeping 
How To Attract Visitors To Your Web Site 
Guidelines For Offering Electronic Banking Services
Financial Privacy Notice: Does it cover web sites? What about "cookies"?
Guidelines and Checklists for Bank Web Sites

Privacy Notice, Web Sites, And Cookies 
Core Processing: The Heart of a Bank 
The Gray Area within Online Financial Services, Part 1
eBanking Planning & Implementation 
Online Banking Demographics 
Promoting Online Banking 
The Skinny on Small Businesses Banking Online
How Do Customers Use Online Banking? 
A Guide to Implementing Internet Banking 
Growth in Internet Usage and its Impact on Online Banking
Monitoring an Online Banking Web Site 
Choosing an Online Banking Vendor 
Log That Email! 
Measuring Internet Banking's Impact on the Bottom Line
Question & Answer
Question & Answer
Question & Answer
Banking on the Internet: Advertising
Banking Goes Electric
Remote Deposits to Net Accounts
All Electronic Loan Process A Step Closer
Email: Two-Edged Sword, Part II - Second Edge
Low Mileage Accounts
Email: Two-Edged Sword
ABA Offers Identity Validation Certificates
"Checks" by Internet
Electronic Signatures
IN THE NEWS - Internet Check Payments
Internet Banking With Yet More Twists
WHAT DO OTHER BANKERS DO? Hispanic Bank Site
AOL/Intuit Offer Bill Paying
Competition Heats Up For Electronic Bill Payments
G & L Internet Finds New Market
IN THE NEWS - Buy Savings Bond On The 'Net
IN THE NEWS - Electronification - A New Word Appears in Banking
IN THE NEWS - How's THIS For A Guarantee?
IN THE NEWS - Internet Banking
OCC Addresses Electronic Banking
Three Bank Giants Offer Bill Paying
An Internet Bank Success Story
Bank Online -Or Maybe Not
Dialing for Dollars
IN THE NEWS - ABA Bidding to Become Trusted Third Party
IN THE NEWS - Doing Banking Online
IN THE NEWS - More On Banking At The Microwave
IN THE NEWS - OCC Issues Internet Banking Handbook
IN THE NEWS - PayMyBills - A Personal Bill Payment Service
IN THE NEWS - Virtual Banks Using "No Fees" to Compete
Treasury Details Electronic Account Features
IN THE NEWS - One Step Closer To Total Service
Internet Adds Services
Online Service Brings Instantaneous Response
Online-Only Bank
Question & Answer
Bill Paying Made Easy
In The News… - Easier Access To Home Banking

EBT
COMPLIANCE NOTES - Promoting Electronic Deposits
Regulation E and the EBT Debate
Countdown To A Check-free Government

ECOA
Reg. B - Equal Credit Opportunity
Is Direct Marketing to Seniors an ECOA Violation?
Fed Address for Submitting Adverse Action Notice
No Adverse Action - ECOA Disclosure Required?
Loan Denied to Illegal Alien- Adverse Action?
Loan Denied Due to Cosigner's Bad Credit
Commercial Loans - Adverse Action Letters
Is Not Reissuing a Card a Denial for Reg B?
Notice Required for Denied Checking Account?
88 Year Old Applying for a 30 Year Mortgage 
Is an Adverse Letter Required?
Making Regulatory Burden Worse
Applications "Closed for Incompleteness"
Do We Now Need Business Loan Applications? 
Marketing Club Account to Young Professionals
Is Free Checking for 50 & Older an ECOA Violation?
ECOA Requirements on Term of the Loan
Who Are Americans?
Reg B. Commercial Adverse Action
Is this prohibited discrimination? 
Regulation B: The More It Changes, The More It Stays The Same
ECOA and Income: When and How to Verify
Senior citizen promotions & ECOA violations
Conditional Approval - Conditions Not Met
Guru Compilation: Reg B (PDF) 
"Joint Credit" Acknowledgments on FS Updates 
Credit Bureau Reporting 
Copy of ID in Loan File OK?
Credit Scoring Systems Under Reg B
Adverse Action Notices and Co-Applicants
Determining Joint App Intent Over the Phone
Reg. B - Complete Application
Providing a Notice of Right to Receive Appraisal
Notice of Credit Denial on Joint Applicants 
Record Retention for Denied Loans
Delivery of the Adverse Action Notice
ECOA Discrimination 
Overdraft Privilege and "Adverse Action Notices" under ECOA
Required Info on Credit Applications
Time to Complete an Incomplete Application
Notice for Withdrawn Applications
The Only Thing Compliance And Commercial Lending Have In Common Is The Letter "C"
Commercial Loan Applications And Reg B
Does a Fax Equal a Phone Call?
Discrimination Issues for Foreign Speaker
Debit Cards & Loan Denial Forms
Prequals Under HMDA 
Evidencing Joint Application Intent on Biz Loans

ECOA Notice Requirement


Are All Estate Accounts Required To Have EIN?
Account Styling For Joint Ventures


EEOC
Is Your Bank EEO Compliant?
EEOC Overview
Undercover Investigation Justifies Terminations
Is this Discrimination?
Legal Issues in RIFs
September 11 Doesn't Justify Discrimination Against Muslims, Arabs, Others
"Unconscionability" and Other Issues in Mandatory Arbitration Clauses
Is Hiring on the Basis of Appearance Illegal?
EEOC Settles Same-race Discrimination Complaint
How to Investigate Sexual Harassment Complaints

EFT
Reg. E - Electronic Funds Transfer
Would These CDs be Subject to Reg E?
Angry & Confused Over Reg E
Debit Card for Sole Proprietor
Periodic Statement Transaction Information
Debit Cards, Fraud & Reg E
Consumer Liability Determined by Reg E or Visa?
Debit Card Fraud - Provisional Credit Time Frame
ACH Stop Payments
Commercial Account unauthorized transactions
Reg E Foreign ATM dispute
Reg E Audit - Merchant Credit Services
Parent's Debit Cards, Minors & Internet Purchases
Unauthorized ACH - 24 Hour Rule
VISA v. Reg E
Foreign ATM Reg E Claim
Reg E Problems
Yearly Savings Statement
Reg E - Non Receipt of Funds
Reg E Protection for Business Accounts? 
Reg E - Permanent Credit? 
Corporate Debit Card Disclosures
Electronic Right of Offset
No Provisional Credit - No Real Proof Needed?
Reg E - Pending Item
Reg E & Non-resident Aliens
ATM/Debit Card Suspension - Customer Notice
Preauthorized EFTs & "Substantially Regular Intervals"
Reg E Dispute
Open an Account if You Want a Loan?
Outdated EFT Disclosure
Debit Card Dispute Transaction Timeframe
Stolen Debit Card - Dispute Denied
ATM/Debit Card Agreement
Can We Truncate Statement Account Numbers?
PIN Negligence - Customer Liability 
ATM Balance Information
Reg E - Notice In lieu of Periodic Statements
Consumer Liability for Negligence in PIN-Handling
Written Statements and Reg E Errors
European Vacation ATM Card Rip-off
Reducing Error Resolution Time Frame
EFT Check Collection
Length of Time to Dispute Transaction
Unauthorized Use of Prisoner's ATM Card
CAN-SPAM - Clear & Conspicuous
Reg E Compliance for Beginning of 2007
Service Charge Change Notice
Reg E Compliance
Checking/Savings Statements
E- Banking & VRU Transactions Considered EFTs?
Visa Dispute Resolution Letters
Error Resolution Reporting
Debit Card Disclosures 
ATM Dispute Claim
Reg E - Merchant Refund

EFT - Once and Future Stop Pays
EFT - Visa - Line of Credit
NACHA's Settlement Date or Reg E's Statement Date? 
Customer Gave PIN Number to Family Member 
Sole Proprietorships & Reg E 
Employees Required to Open Account at Other FI for Payroll Deposit
Helping Customer Resolve Stolen ATM Card Issue
Can't Force Employee to Open Acct at Bank
Customer Doesn't Want a Monthly Statement

CU Responsible for Member’s Loss to Phishing Scam? 
ATM, POS & "Checkless Account" Disclosures
When Does "Finders Keepers" Apply?
Customer Liability, Fraudulent Card & Card Number
Unauthorized EFT - Bank Notified After 60 Days
Real Time Money Transfers
Loan Interest Rate Discount for Automatic Tran
Required disclosures for new accounts
Are Credit Unions Subject to Regulation E? 
Reg. E Error Resolution Notice 
Regulation E Fee Disclosures - §205.7(b)
Reg E - Debit Card for Trustees of Living Trust
Reg. E and CD Interest Transfers
Identifying Accounts With Reg. E Activity 
Regulation E, Check Conversions, the ACH and Stop Payments
Debit Card Program for Businesses 
Does the Error Resolution Notice Change the Terms?
Sending Unsolicited Debit Cards
Savings Funds Availability
Periodic Statements on Passbook Accounts with EFTs
Reg. E Fee Disclosure Breakdowns
Everything EFT: Reduce Fraud, Improve Service, Reduce Costs, Get Ready for ePayments
Recovering Reg. E Claims Amounts Paid Out
When is a Business Day for Reg. E
Is this an ACH transaction?
Reg. E Unauthorized Use & Had PIN
Paying Interest on Disputed Amounts 
Statement Description 
EFT System and Automatic Holds
Reg. E Liability - PIN on Card
Reg. E Applicability Confusion
Statement Disclosure Requirements
Reg E Disclosure on Bank's Web Site 
ATM Surcharge signs 
De-activating a Customer's Internet Access 
Timeliness of EFT Claim and PD Report 
NACHA & Business Accounts 
Bank Liability When Customer Writes PIN on Card 
60 Day Rule on Business EFTs? 
Gross Negligence and ATM Disputes 
Cardholder Liability for Negligence 
Stored Value Card Dollar Limit 
Reg E Coverage of Automatic Loan Payments 
What Falls Under the Term "Debit Card" 
Resolving Business Debit Card Dispute 
Ticking Clock on Reg E Claims 
Withholding Provisional Credit 
When Cardholder Fails to Report 
Refusing Oral Stop Payment Orders 
Our ATM, Foreign Card, Who Handles Claim? 
Skimming and ATM Losses 
Merger-Related Fee Changes 
Unauthorized EFT Claims 
Christmas Club Accounts and Reg E 
Reg E Disclosure Revisited 
Average Holding Time for Pre-Authorized Transactions
Updating Reg E Disclosures 
A Touch Of Convenience
Direct Deposit into Passbook Savings 
Forgery Affidavits & Electronically Processed Checks 
Reg E Disclosures on Web Page 
Savings Account Statement Frequency & Account Activity 
Stop Payment On Check Card Transactions? 
Internet Banking: Reg E Disclosure Requirements
Reg E: Is a sole proprietorship a natural person?
A Billion ACH Payments Added in 2002, NACHA Announces
Error Resolution Timing
EFTA PowerPoint Presentation
ATM Liability: Is the institution liable for losses from customer negligence and/or theft of the PIN?
ATM Surcharge Notice Mischief
Reg E Error Resolution Disclosure Requirements
Reg E: Online Bill Payment & Overdraft Responsibility 
Correcting EFTA Disclosures For Internet Banking
DDA Periodic Statement Requirement 
Check Card Disputes: EFT or Credit Card Rules?
Periodic Statement Requirements For Accounts Not Subject To EFTs 
Is there a EFT Compliance checklist available to guide one thru a EFT Compliance Audit? 
Charging Fees For An Erroneous Error Report on an EFT
Error Resolution Under Scrutiny
Question & Answer
Update Proposed for Reg E Commentary
Regulation E
Proposal to Amend Regulation E on ATMs
Question & Answer
Regulation E Changes for 1999
Question & Answer
The Cost Of Internal Sabotage
EDITORIAL - "Don't Do It!"
Question & Answer
New Time Frames for Reg E Error Correction
Question & Answer
Regulation E and the EBT Debate
Mergers = Theft?
OCC Makes Use Of Fast Track
Question & Answer
Fast Track Program
Not Good News
Question & Answer
Question & Answer
She Used To Work For You
EDITORIAL - White Collar Crime: Financial & Moral Dilemma
Know Your Employee
Wire Transfer Alert!
Internal Fraud

EFTPS
Eliminate FTD Coupons-FREE
EFTPS Offers Taxpayers a Way To Schedule Tax Payments In Advance
EFTPS Offers Individual Taxpayers Convenient Ways To Make Tax Payments

EIN
EIN & SSN - Same Number? 
SSN for a Single Member LLC?
CTR on a Family Trust 
Two Separate LLCs, Same Owner & Same EIN
EIN Required on all Estate Accounts?
Business LLC & DBA - Two Separate Entities?
Political Campaign Account
Getting Around ID & SSN Requirments 
Living Trust.. SSN or EIN? 
Documentation for a Joint Venture Account
Corporate Definitions 
Account Styling SSN vs EIN 
If Your Customer Needs an EIN
Separate EINs for Same Business 
Documents Required To Open A Business Account
Verifying Authorized Signers Under CIP 
Exempting A Customer With Multiple Locations & EINs 
Are All Estate Accounts Required To Have EIN?
Account Styling For Joint Ventures


Elder Financial Abuse
Protecting Your Elderly Customers from Financial Abuse
Elder Financial Abuse Prevention
Elder Financial Abuse Regulation/Regulator
Compliance Checklist for Elder Financial Abuse Requirements
Top Ten Signs of Elder Financial Abuse
Electronic Statements
Requiring E-Statements
E-Statements Not Being Viewed
Redelivery Of Returned E-Statements
Electronic Document Retention by a Consumer
Requiring e-statements on employee accounts
E-statement Verification
E-Statement Change of Terms Notice
E-Sign Opt-In - Must It Be Handled Electronically?
Paper Statements for E-statement Customers
e statements
Reuse of Consent
Yearly Savings Statement
E-Statement Retention - Fed Rules
E-statements - Signature for Affirmative Consent 
E-Statements
Can We Truncate Statement Account Numbers?
Statements Via Internet Only
E-Statement Compliance
Pull Method Rules for E-statements
E-Statements to Minors
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