Don't skimp on training

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Don't skimp on training
by Sam Ott
BIO AND CONTACT INFO
Invest in good customer service training. Many times your customer service representatives are the first human contact a potential customer has with your organization. Remember you only have one chance to make a good first impression. The way the employee greets and responds to the customer can make the difference in whether or not you sell a product or service.

First published on BankersOnline.com 4/30/01

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