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A Tip on Statement Stuffers
by Barney L. Lehmbeck, Jr., BOL Guru
Bio

QUESTION: Do customers really read statement stuffers, or do they just throw them away?

ANSWER: Most customers will look at the material that is included with their statements, but you should be aware that the average customer does not review the material for up to 45 days after that material is received. The customer will glance at the statement to see the balance, but they typically do not balance their checkbook or review all the material until a later date.

Keep that in mind and avoid time-sensitive promotions in statement stuffers.



First published on BankersOnline.com 1/15/01



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