What rule allows a company to turn a paper check into an ACH transaction?
by John Burnett, BOL Guru BIO AND CONTACT INFO
Question: We have customers complaining that they mailed a paper check for a payment and the company converted the check to an ACH transaction. Where can I find for the customer the statutes or regulations that authorize such transactions?
Answer: Look in an updated copy of your bank's NACHA User's Manual. NACHA created the ARC transaction to enable originators to convert consumers' checks to ACH transactions. The customer should have received a notice in the bill mailing. Their mailing of a check to the company constitutes their agreement to let the company convert their checks.
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