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Can enforcing compliance be fun?
by Kate Ogle
Guru bios

Nag, Nag, Nag… Sometimes trying to enforce new compliance issues makes me feel like a nag. Another regulation, another hot topic, just another thing to nag about. That's how I felt trying to enforce one of the sections of the new consumer privacy policy. You know, the part that says….

"We restrict access to your personal account information and we maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information, bla, bla, bla……"

To enforce this, during the day and each evening, I stroll the bank checking desks and work areas, making sure that each employee puts customer files and work papers out of sight of the cleaning people, service people and other customers while they are away from their desks or when they leave at night. Pointing out these issues sure makes me feel like a real nag.

Until one morning I discovered that one of our employees had a bright idea to have some fun and help out on their own. What she did has now become a fun and very effective way of keeping the other employees in compliance with the new rules.

… She would walk around the bank with little yellow sticky notes marked "Privacy Police". When she would find a file, a piece of paper with confidential information, or a computer screen that was left on or accessible to someone who did not need to know this information, it would be marked:

"The Privacy Police were here and you have one citation"

Soon many of the employees were asking "Who are the Privacy Police?" and talking about citations that they received. It has been one month and the privacy police now lurk our halls and each day find fewer and fewer citations. This takes the nag out of this part of the regulation and at the same time has a little fun with the employees.

P.S. When BankersOnline heard about our Privacy Police they made these neat little graphics for stickies that we print out and tape to each citation and we would like to share them with you so you can have some fun with the Privacy Police. Click here to see the Privacy Police graphics.

First published on BankersOnline.com 8/6/01







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