Fraud Photos to Customers
Answer by Andy Zavoina, BOL Guru Guru Bios
Question: Can we give a customer a photo from the bank's surveillance of a person who committed fraud against him?
Answer: You can, but you need to ask yourself if you really want to do this. While the ID may be needed to avoid a loss and to catch a perpetrator, to what liability could you be exposed? If your customer recognizes the person in your photo, are you sure the correct photo was shown, and what if the customer seeks his own retribution? The bank may be held liable for injuries to either party, prompted by your release of information and the fact that the bank has a deep pocket.
For this reason, many security officers want either to see a police report first, or will release the information only to the police. Part of your decision here is based on risk management.
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