Investigating Third-Party Sharing Violations
by: Ken Golliher, BOL Guru BIO AND CONTACT INFO
Question: A customer has told us that she contacted a toll free number for Bargain Network. Apparently they sold guides for buying used autos. She was interested in getting a subscription. Bargain Network asked her for a credit card number but she did not have a credit card. Then they asked for the name of her bank, which she supplied but she would not give them the account number. She said that they were able to provide the account number once she told them the name of the Bank. Our bank does not give out this information nor do we share information with any third parties for them to be able to sell stuff. How do we go about investigating this incident? The customer was concerned that her account would be debited for more than the subscription price. We advised her to cancel the subscription but we would like to find out how Bargain Network got the info without our authorization or knowledge and how we can report them to the proper authorities.
Answer: Have your security officer call the vendor as a potential customer and see if they really can do what your customer says.
Color me skeptical that what your customer related to you is accurate.
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