Workshop Day One, Wednesday, September 16, 2009 Workshop Day Two, Thursday, September 17, 2009 Optional Pre-Conference All-Day Workshop, Day One, September 14, 2009 Optional Pre-Conference All-Day Workshop, Day Two, September 15, 2009 (choose ONE)  PDF Version of Workshop Brochure DAY ONE - WEDNESDAY, SEPTEMBER 16 NATIONAL SECURITY UPDATE Barbara E. Hurst, Editor, Bankers' Hotline, Brookhaven, PA We'll review some recent developments in the areas of laws and regulations, and take a look at trends of fraud and crime in relation to problems with the economy and resulting statistics. Barbara will also share with you information passed on by members of government, law enforcement, and regulatory friends who can help security officers deal with the many changes coming in the days ahead. INCREASED FRAUD - CAUSES/PREVENTION/RESPONSES Garland Prejean, VP/Security Officer, Cameron State Bank, Lake Charles, LA Garland's 29 years in banking have exposed him to almost every type of fraud in the book. After Hurricane Rita, he had to take extraordinary measures to protect his bank from fraud. He'll share his experiences with us and make recommendations on how other security officers can reduce the losses caused by fraud. INTERNAL THEFT - SIGN OF THE TIMES? Michael Bacon, Corporate Security Special Investigations, Wells Fargo, San Francisco, CA Many things have been blamed on the poor economy and the recession, but none has affected the financial institutions so much as the increase in internal theft and defalcation. Embezzlement is a tough problem any time, but much more so during these difficult days. Michael, who is in charge of all internal problems at Wells Fargo, will share with us some ways to deal with these crimes. SECURITY'S BIGGEST RISKS & WHAT TO DO ABOUT THEM (Including Remote Deposit Capture) Mary Lois Stockman, VP/Security Officer, BancCorp South, Tupelo, MS Many changes are coming in the days ahead with the change in administration, the laws already passed, the laws proposed, and the many changes in regulations affecting the financial industry. Add to these the changes in operations and the technology being applied to our transactions and it is evident that some of those changes will directly affect the security function. Security officers need to be prepared for these changes and able to deal with them and advise their institutions on the best way to handle them. Mary Lois, with her many years of experience dealing with these changes, is ahead of the curve and will share with us her recommendations. DAY TWO - THURSDAY, SEPTEMBER 17 HANDLING CUSTOMER ATM & ACH ERROR CLAIMS: DEBUNKING THE MYTHS John Burnett, Associate Editor, BankersOnline and BankingQuestions.com, Centerville, MA Handling customer EFT error claims ought to be easy, right? Get the facts, and maybe a photo, and you can decide who's right and who's wrong. If the customer didn't file the claim within 60 days, just say no. Decide whether Regulation E or NACHA rules apply, and respond accordingly. If only life were so simple. Your first reaction to the facts may be the right one, or it might not. We'll sort out which rule or rules apply to help you keep the right balance between taking care of your customer and protecting your bank from unwarranted losses. SECURITY OFFICER'S ‘ACE IN THE HOLE' - THE UCC Patt Ardis, Esq., Shareholder, Wolff Ardis, P.C., Memphis, TN Many times when presented with a claim of loss by a customer or member, the security officer is faced with a considerable loss. When responding correctly with the knowledge of what the Uniform Commercial Code has to say about the facts surrounding the claim, the loss might be avoided altogether. Knowing your rights and applying the UCC can many times save money for you and your depositor. Patt will explain and illustrate how to do that. He returns to us this year in response to many requests. ROUND TABLE -- SECURITY DISCUSSIONS AND EXCHANGE Every year attendees tell us they want more time to discuss their problems with their peers. The tables at lunch on Thursday will be marked so that people with like-size financial institutions can sit together. Following lunch we will have table discussions kicking off with case studies. We will attempt to put a speaker at every table. GETTING RESULTS WITH SARs Maurice Clark, IRS Criminal Investigations, BSA FinCEN Banks and Credit Unions have made significant strides in providing the government information on nefarious activity by filing millions of Suspicious Activity Reports. Maurice Clark has been using the information in those reports to retrieve millions of dollars from the thieves who perpetrated the crimes. He will explain and illustrate how he goes about that, and how we can help him recover even more assets from these criminals.   Return to top PRE-CONFERENCE WORKSHOP SESSION -- DAY ONE - MONDAY, SEPTEMBER 14 Interview & Interrogation -- Reid Technique - Basic Joe Buckley, President, John E. Reid & Associates, Chicago, IL Joe's program will consist of three primary topics: 1) Behavior Symptom Analysis; 2) The Behavior Analysis Interview; and 3) The Reid Nine Steps of Interrogation. By the end of the all day program, the participant will have the ability to recognize and evaluate specific behaviors in determining truthful answers. Also, among other skills, you'll learn the type of answers to anticipate from truthful and deceptive individuals, and learn the questions to use to stimulate admission. Videotapes of actual interviews and interrogations will be used to illustrate each part of the training. PRE-CONFERENCE WORKSHOP SESSIONS (Choose one) -- DAY TWO - TUESDAY, SEPTEMBER 15 Workshop #1: Basic Security Officer Responsibilities & Training Barbara E. Hurst, Editor, Bankers' Hotline, Brookhaven, PA This all day training session is for the new or part-time security officer and all security officers or director's assistants. Barbara will cover laws, regulations, policies, procedures, written reports, liabilities, responsibilities and also spend some time on how to accomplish successful security training. OR Workshop #2: Advanced Interviewing & Interrogations Bob Wells, Senior Associate, Investigative Interviewing Training Associates, Chattanooga, TN Bob will review the basic concepts of suspect interviewing by identifying the approaches traditionally applied to this task and show examples of how they are applied in actual interviewing scenarios. Then the session participants will explore three major suspect personality types and how a suspect's personality can affect the approach or method selected. The class will also explore the emotional stages often exhibited by suspects when confronted. Attendees will also observe concepts discussed in actual interviewing scenarios. This session is ideal for the security officer who attended the Reid Technique program on Monday and wants exposure to other strategies and also for the experienced interrogator. OR Workshop #3: TRIO SESSION Office Design with Security in Mind Speaker: David Vazdauskas, Chief Marketing & Strategy Officer, Brand Partners, Rochester, NH Building a branch is much more than installing a teller line and putting in desks for customer service. Windows, heights of counters, privacy space for banking interviews, traffic flow, access, vault traffic, and much more are taken into consideration when designing a branch. David's firm, Brand Partners, does nothing but financial institutions. He'll explain how you can best serve your shop by being knowledgeable about safe branch design. Physical Security - Cameras, Alarms, etc. Jim Cerep, Security Consultant, Brockton, MA What kind of alarms to install; what kind of cameras, how many of them, where they should be placed to best protect the branch; how to decide on whether to install bullet resistant glass; using the new pneumatic teller facilities; man traps; "buzz-in" doors; and more will be discussed in Jim's session. Collections and Recoveries Charles W. Becker, Jr., Investigations Manager, AVP, Security & Fraud, Citizens Bank, Philadelphia, PA Recovering lost or stolen funds may many times be included in the life of the security officer. How to go about this chore, what to say, when and where to file suit, how to follow through, restrictions on things you cannot do and how to decide whether to persist or quit will all be covered in Charlie's session.   Return to top