DO YOU KNOW. . . That even with all the hoopla about Internet banking, we still lose more in check fraud than in any other type fraud? There are certain mannerisms and words that are dead give-away signs of guilt? There are more compliance issues for security today than at any time in the past? That one lawsuit at one ATM could wipe out a branch’s profit for the year - or several years? That knowing the right part of the Code to use can save you from paying a claim? That working closely with some units of Operations can forewarn a security officer of a fraud - if the unit has been trained to look for the signs? That using one web site can give you reverse look-ups on telephone numbers? That another web site can translate almost any foreign language for you? How to do an effective risk management audit? That not paying attention to treating trauma can lead to large lawsuits? That it is NOT illegal to store money in a safe deposit box? That who does robbery training is almost as important as the training itself? That there is a certain sequence of questions that will help you determine the truth of the answers? That in opening accounts without a face-to-face, there are still ways to verify identity? DEAR SECURITY OFFICER: It seems like it will never end, doesn’t it? Every time you think you have a handle on all the security problems and all is under control, the game changes and you are faced with more and different problems. In some cases these problems are even larger, more complicated, and more expensive than the ones before, and you are expected to deal with them promptly, efficiently, effectively - and on the same budget and staff that you had last year ... and the year before that! The government attempts to address some of the security issues by enabling the regulatory agencies to write new regulations. We’ve seen several issued during the past year that have affected areas that may be your responsibilities. Those of you that are Bank Secrecy Officers have been hit with a "double dose" of new and involved regulations. We’re offering a choice of three pre-workshops on Tuesday. I will be teaching Basic Security Officer Training, Glenn Foster will return (by popular demand) to teach other parts of Kinesic Interviewing for those who want to develop in-depth interviewing and interrogation skills. The third workshop, for experienced security officers, will offer Jim Cerep from Massachusetts for part of the morning, discussing effective robbery training and response; the second half of the morning Branch Walton will share precautions, methods and training tips for protecting executives and employees in case of major violence incidents. In the afternoon David McGuinn will share horror stories and explain liability in the safe deposit area. In the evening, a special treat. See below... For the two day agenda, once more, we’ve arranged for speakers whose very specific areas of expertise address the most pressing of your problems. They’ll supply you with workable solutions that you can apply as soon as you return to the office. Even with all the "checkless" transactions now taking place in the financial industry, check fraud is still the largest cause of our fraud losses. Greg Benson, drawing on his thirty years of bank security experience, will illustrate how best to detect and prevent check fraud. By popular demand, Jodi Pratt will return this year to talk about systems that can be installed and used to detect and anticipate fraud in the form of risk management. She'll take the guesswork out of choosing the right one for your financial institution. Glenn Foster will give insights on how to best determine viable suspects in case of internal fraud. The methods he will describe that you can learn and use are unique and effective. Lucy Griffin, honored by the American Bankers Association in 2000 with the Distinguished Service Award, will share information on what compliance issues addressing security worry you (or should worry you)! Then John Burnett, drawing on his 36 years in the banking industry in a myriad of positions will talk about how operations works, describe what claims can be charged against the financial institution, and how best to deal with them so they cause the least amount of damage. Many of you are already familiar with John, as the Guru who answers many of the questions on BankersOnline.com. Of all the changes in the security officer’s life, the greatest has been the introduction of the Internet as an investigative and research tool. Mary Beth Guard, Executive Editor of BankersOnline.com, whom we regard as the "ultimate techie", will teach you about sites and sources you never knew existed. Her goal is to make your investigations more effective, more complete, and much quicker. Jason Ross, an attorney from Texas, will discuss ATM liability. Jason handles ATM claims against financial institutions as well as litigation for financial institutions. If ATMs are part of your responsibility, you won't want to miss this riveting session. As we have for all of our years in this workshop, our focus is on the security officer exclusively. For the edification of those of you who have never attended the workshop before - please be aware that in order to promote the best learning atmosphere possible, we expect you to dress casually and comfortably. We meet at the Airport Marriott - get off the plane, and we’re at the end of Terminal B. If you’re driving, parking is there, too. We’ve added something special this year. Sharon Lewis-Williams, Security Director BancFirst in Oklahoma City, OK, will be running a two hour, "Would-You-Look-At-That!" session in the meeting room the night between the Pre-Workshop and the Workshop. Sharon will display all kinds of counterfeits and frauds. We welcome you to bring your own to share with other attendees. Wednesday night, as tradition dictates, we’ll take the Philadelphia trolley tour, including a chance to run the "Rocky" steps. Then on to South Street where the trolley will drop you off so you can get dinner (Philly cheese steaks?) before being picked up to return to the Marriott at 10:00 p.m. If you’re looking for highly intensive security training, useful information, great networking, low price and convenience, come and join us in October. Warm regards, Barbara E. Hurst Editor, Bankers Hotline Click here to download the full 2007 Security Officers Workshop brochure     PDF Version of Workshop Brochure