SPECIAL BONUS SESSION, Tuesday, October 2nd for ALL attendees Day One, Wednesday, October 3rd Day Two, Thursday, October 4th Optional Pre-Conference All-Day Workshop, October 2nd (choose one)     PDF Version of Workshop Brochure SPECIAL BONUS SESSION - TUESDAY, OCTOBER 2, 7:30-9:30p.m. "WOULD YOU LOOK AT THAT!" Sharon Lewis-Williams, Security Director, BancFirst, Oklahoma City, OK Sharon will bring and display numerous examples of counterfeits, frauds, forgeries, phony documents, checks, and other items that have been collected by financial institutions over the years. She will also describe some of the more common methods used by "artists" to steal, and will explain how to determine whether the document you are looking at is genuine. We encourage you to bring your own examples to display and share with your fellow security officers. This very informal, after dinner session is open to all attendees. DAY ONE - WEDNESDAY, OCTOBER 3 NATIONAL SECURITY AND REGULATORY UPDATE Barbara E. Hurst, Editor, Bankers' Hotline, Brookhaven, PA A review of recent developments in the areas of law and regulations and a look at trends of fraud and crime in the United States. Barbara will also share some of the mistakes being made by financial institutions, and the penalties that have been recently levied. She will report on information received from law enforcement and from security officers nationwide about what crimes are causing the most problems now and what other security officers are doing about them. Included in this session will be an update on suspicious activity reporting. CHECK FRAUD DETECTION AND PREVENTION Greg Benson, VP & Chief Compliance Officer, Alexandria, VA This session will bring home the fact that today's financial institutions need to protect themselves by improving their ability to detect and deter check fraud schemes. It will address best practices to defend against check fraud losses. Session topics will include: Most common methods used to commit check fraud; How to spot a forged check; Steps to take when accepting checks; The different types of endorsements; Life cycle of a check; Hidden parts of a check; Visual and non-visual tests; and Validating authenticity of money orders and travelers checks. FRAUD DETECTION AND RISK MANAGEMENT PRODUCTS & SERVICES - WHAT THEY ARE, HOW THEY WORK, WHICH TO CHOOSE Jodi Pratt, Principal Consultant, Jodi Pratt & Associates, Aptos, CA The increasing sophistication of criminal activity and new/changing banking services (e.g. online banking, check conversions, customer authentication, etc.) have created new fraud vulnerabilities and have changed the level of exposure in other, previously low-risk bank processes. It's a good time for financial institutions to freshly assess their fraud prevention "safety nets" and ensure they are looking for fraud in all the right places. This session will provide an outline of how to perform such a review and risk assessment, keying on some of the most recent critical exposure areas in today's banking environment. Then you will be able to more intelligently address which processes are the correct ones for you to obtain. INTERVIEWING IN A KNOWN LIE D. Glenn Foster, Interview and Interrogation Specialist, Orlando, FL One of the most unpleasant duties a security officer or auditor is called upon to perform is an internal investigation when embezzlement is suspected or uncovered. The conclusion of the investigation is less painful and more comfortable for all involved if the determination of guilt is arrived at conclusively and quickly. Knowing how to perform such an investigation is crucial to its success. In this abbreviated session you’ll learn how to interview in a deceptive situation in a way that will enable you to resolve the problem more promptly and efficiently. DAY TWO - THURSDAY, OCTOBER 4 COMPLIANCE ISSUES FOR SECURITY Lucy Griffin, Executive Editor, Compliance Action, Oak Hill, VA Security officers know better than to think that compliance problems belong to the compliance officer. There are many areas of compliance that spill over into the security officer’s area - indeed there are many regulations that are directly aimed at that area. You’ll get a working knowledge of what compliance issues are particularly pertinent to your responsibility, and how to address and observe them. MAXIMIZING YOUR MOST USEFUL TOOL - OPERATIONS John Burnett, Associate Editor, BankersOnline, Centerville, MA When a security officer does an investigation, it’s important to know where to go to find the information and background that is needed. The operations area has grown more complicated as our banking procedures grow more complex. As a guru on BankersOnline.com, John stays on top of the latest in technology in this area. He’ll explain many of the myriad functions of Operations and suggest what parts might be of the most benefit to the security officer. MAKING USE OF TECHNOLOGY IN INVESTIGATIONS AND BACKGROUND CHECKING Mary Beth Guard, Executive Editor, BankersOnline.com, Oklahoma City, OK The Internet has become the most useful tool in organizing and running an investigation, but there are still many web sites and “tricks of the trade” that are not familiar to the casual computer user. Take advantage of Mary Beth's vast experience exploring and searching web sites to learn how to cull data from a myriad of sources and assist you in compiling information necessary to solve cases. ATMs - LOCATION, LIGHTING, LOSSES, AND LAWSUITS Jason Ross, Esq., Counsel-GMR Protection Resources, Inc., Heath, TX The responsibilities of the security officer for ATMs goes far beyond placement and staffing. Other factors must be taken into consideration such as lighting, inspections, regulations, traffic, fixtures, cameras, codes for foot candles, bush and tree standards, and crime foreseeability. You’ll have a long "to do" list by the end of this session!   Return to top PRE-CONFERENCE WORKSHOP SESSIONS (Choose one) Basic Security Officer Responsibilities and Training    For new and assistant Security Officers Barbara E. Hurst, Editor, Bankers' Hotline, Brookhaven, PA This full-day training session is for the new, especially the part-time, Board-appointed security officer and also for all staff who work with, or for, security officers. Barbara will cover laws, regulations, policies, procedures, how to run an investigation, written reports, liabilities, claims, responsibilities, the Uniform Commercial Code and Suspicious Activity Reports. There will also be some time spent on how to do effective, memorable training. This is an in-depth, intensive, fast-moving workshop! OR Advanced Kinesic Interviewing Technique D. Glenn Foster, Interview and Interrogation Specialist, Orlando, FL Glenn returns by insistent, popular demand for a full-day session. Glenn instructs the FBI, the U.S. State Department, judges, attorneys, law enforcement, and psychiatrists, among others, in professional interview techniques. He is one of the originators of Kinesic interviewing and is known worldwide for obtaining admissions of guilt, and for his interviewing and interrogation techniques. He teaches how to structure and orchestrate interviews to obtain admissions and will share advanced questioning techniques. You’ll learn how to recognize signals of deception, and you’ll also learn how to identify introvert/extrovert personality types and how to interview them correctly. This workshop is for the very experienced security officer, auditor, or administrator who needs to know how to interview individuals in case of fraud or embezzlement in order to learn the truth. It is NOT necessary to have attended Glenn’s session at last year's workshop. This session is different in material and content. OR ROBBERY/EXECUTIVE PROTECTION/SAFE DEPOSIT TRIO Robbery Training and Response/Dealing with Trauma    For experienced Security Officers 9:00 - 10:30 Session Jim Cerep, Security Consultant/Sales Rep, American Video Services, Brockton, MA Jim was a security officer for 11 years in a high crime area, after having served 20 years as a law enforcement officer serving in all divisions of the department, giving his broad experience dealing with frontline personnel and teaching successful robbery response. He will share real scenarios with attendees, and will offer an effective and memorable way to train frontline properly, with the least chance for injury or losses. 10:45 - 12:00 PM Session - Executive and Employee Protection Against Violence Branch Walton, United States Secret Service (Ret.), Manager-Safety and Security Compliance, Ft. Lauderdale International Airport, FL One of the major concerns of today's security officer is the safety and security surrounding not only frontline personnel, but also our executive officers. Additional safety measures should be in place for those in administration who are in increasingly vulnerable positions. With his 21 years of U.S. Secret Service experience providing personal protection for elected officials and government executives, Branch is particularly capable of training security officers in this skill. He will bring unusually intensive content to his part of our training sessions. 1:00 - 4:30 - Safe Deposit Liability - For experienced Security Officers David McGuinn, President, Safe Deposit Specialists, Houston, TX This half day session will help you understand the extensive liability of the safe deposit area, for which the security officer is responsible, according to Regulation H. Covered are topics such as the affect of the Patriot Act on safe deposit boxes; when you should file a "SAR" for activity in this area; what violations your compliance examiners are looking for; what the requirements are under ADA; and many other issues. This is NOT a class on how to rent safe deposit boxes. It is an in-depth eye-opener on many issues you had not realized could hurt you so badly.   Return to top