|
 |
E-Statements Not Being Viewed
Answer by Andy Zavoina, BOL Guru
Guru Bio
Question: Are we under any obligation to send customers who don't look at their e-statements, paper statements?
Answer: No. If you are monitoring this, to make use of that you may offer to revert back to paper, disclosing whatever costs that may entail. But you are under no more obligation to ensure an e-statement is being read than you are a paper statement. The notification here would be a courtesy, and an attempt to assist the customer in the event they're having any problems.
First published on BankersOnline.com 4/21/08
Privacy Policy Disclaimer Recommend This Site ! Contact Us
BankersOnline is a free service made possible by the generous support of our advertisers and sponsors. Advertisers and sponsors are not responsible for site content. Please help us keep BankersOnline FREE to all banking professionals. Support our advertisers and sponsors by clicking through to learn more about their products and services.
|
|
|
Print Friendly!
Email This Article!
Discuss NOW!