Re-credit Phished Customer?
Answer by John Burnett, BOL Guru Guru Bio
Question: If a customer falls for a phishing email and gives out his account info online and then realizes he has been duped, do we have to re-credit the account?
Answer: If the customer is making a claim under Section 205.6 or 205.11 of Regulation E, the answer is yes. The customer's carelessness or gullibility does not nullify the customer's protections from unauthorized EFTs.
BankersOnline is a free service made possible by the generous support of our advertisers and sponsors. Advertisers and sponsors are not responsible for site content. Please help us keep BankersOnline FREE to all banking professionals. Support our advertisers and sponsors by clicking through to learn more about their products and services.
Print Friendly!
Email This Article!
Discuss NOW!
